Youjin Kim

Sought out a higher class hotel guest experience position in order to level up my skills in this particular industry. Was hence able to gain greater experience in guest relations and customer satisfaction.

• Managed check-in and check-out procedures for guests.
• Provided each guest with list of hotel's features and local information upon check-in to enhance guest experience.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained accurate and up-to-date records of guest information.
• Handled customer complaints to satisfy and retain guests.
• Upheld hotel policies and procedures by providing high level of customer service.

As my first position in a sales role, initially I was met with a daunting degree of unfamiliar practices and knowledge however through perseverance and a willingness to learn, I was able to adapt and gain necessary skills to assist homebuyers of all kinds achieve their goals.

• Managed scheduled meetings to maintain satisfaction of potential buyers facilitating smooth purchases.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Coordinated appointments to showcase buyers prospective homes.
• Generated leads for investors and owner-occupiers through cold calls and referrals.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

I started as a housekeeper then upskilled as a receptionist and shortly after transitioned to night manager. This was my first time in a managerial position, and it increased my growth and skills as a customer service professional. My understanding of the financial and corporate sides of the organisation was also expanded, allowing me to assert myself as a productive and respected employee.

• Daily and nightly auditing
• Guest satisfaction
• Training of other employees
• Control of evacuation/emergency procedures
• Telephone service representative
• Handling disputes with guests
• Housekeeping and maintenance of guest rooms
• Communicating with other hotel departments to ensure smooth and effective flow of business

Initially a section waiter and food runner, I was able to upskill to the role of a bartender under this organisation, which started my learning path and helped me to become more self-assured, customer-focused, and driven to learn.

• Maintain cleanliness and hygiene ensuring to meet OH&S standards
• Washing/polishing glassware
• Serving customers - taking orders and placing it into the POS
• Take cash and credit or debit cards against orders and tender change/process cards
• Stock control
• Bar cleanliness and sanitary management
• Communication with floor and bar staff
• Guidance of new recruits

As a result of my employment as a kitchen hand, I was able to effectively hold a more powerful position within the organisational structure due to being tightknit with the owner. I was also able to develop my sense of autonomy and leadership by teaching, guiding, and leading peers through difficult situations.

• Serving customers - taking orders and placing it into the POS
• Take cash and credit or debit cards against orders and tender change/process cards
• Stock control and maintenance
• Prepare meals for the customers as well as assisting co-workers in preparing the meals by napkins and drinks. This also involves keeping the counters/benches clean at all times
• Maintenance of the cleanliness and presentation of the store
• Guidance of new recruits