YOULA Kassinas
Perth,WA
Summary
Results-driven Sales Leader with a stellar track record of accomplishments. Persistent and tenacious manager, employing a strategic and analytical approach to problem-solving, customer acquisition, and profit target attainment. Adept at recognizing and capitalizing on emerging market trends and revenue opportunities. Dedicated and driven sales management professional, ready to rejuvenate sales operations and optimize procedures for enhanced profitability and client acquisition.
Overview
16
16
years of professional experience
Work History
Sales Specialist Manager
ANZ
01.2024 - Current
Retail Lending Manager
ANZ
11.2022 - 01.2024
- Increased loan portfolio growth by developing and implementing strategic lending initiatives.
- Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.
- Streamlined the lending process, reducing turnaround time and improving efficiency in loan approvals.
- Leveraged market insights to identify growth opportunities and expand the organization''s lending operations.
- Developed strong relationships with key stakeholders, fostering trust and collaboration between departments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Regional Business Excellence Manager
ANZ
02.2022 - 04.2022
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Business Excellence Manager
ANZ
08.2021 - 11.2022
- Enhanced operational efficiency by streamlining processes and implementing continuous improvement initiatives.
- Reduced costs and improved profitability through the identification and elimination of waste in business processes.
- Led cross-functional teams for process improvement projects, boosting overall company performance.
- Implemented Lean Six Sigma methodologies, resulting in significant improvements in product quality and customer satisfaction.
- Collaborated with senior leadership to define strategic goals, aligning business excellence efforts with overall company vision.
- Organized training programs to increase employee knowledge and skills in process improvement techniques.
- Reviewed existing policies and procedures, recommending updates to enhance efficiency and effectiveness.
Branch Manager
ANZ
4 2019 - 08.2021
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Branch Manager
CBA
10 2016 - 3 2019
Customer Service Manager
CBA
01.2016 - 10.2016
Personal Lending Manager
CBA
02.2014 - 01.2016
- Maintained strong relationships with clients, providing personalized service and financial advice to meet their needs.
- Collaborated with underwriters and credit analysts to ensure accurate risk assessment for loan approvals.
- Reduced delinquency rates by implementing effective collection strategies and working closely with borrowers to create feasible repayment plans.
- Provided training and mentorship to new lenders, fostering a collaborative team environment focused on exceptional customer service.
- Prioritized client retention by providing exceptional customer service during all stages of the borrowing experience.
Customer Service Specialist
CBA
05.2008 - 01.2014
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Commonwealth Bank Of Australia
Skills
- Strategic Sales Planning
- Performance Coaching
- Adaptable Communication Styles
- Goal-Oriented
- Motivational Leadership
Accomplishments
• 2018 Commonwealth Bank WA Branch Manager of the Year
• 2018 Commonwealth Bank East Area Branch Manager of the Year
Languages
Greek
Professional Working
Timeline
Sales Specialist Manager
ANZ
01.2024 - Current
Retail Lending Manager
ANZ
11.2022 - 01.2024
Regional Business Excellence Manager
ANZ
02.2022 - 04.2022
Business Excellence Manager
ANZ
08.2021 - 11.2022
Customer Service Manager
CBA
01.2016 - 10.2016
Personal Lending Manager
CBA
02.2014 - 01.2016
Customer Service Specialist
CBA
05.2008 - 01.2014
Branch Manager
ANZ
4 2019 - 08.2021
Branch Manager
CBA
10 2016 - 3 2019
Commonwealth Bank Of Australia
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