Summary

Overview

Work History

Education

Skills

Timeline

Younan Abdulrahim

Sales/Marketing

Sydney,NSW

Summary

Proven achiever with a strong background in sales and customer service. Excelled in CRM proficiency and effective communication, enhancing client relationships and boosting sales through strategic adaptation and lead generation. Demonstrated adaptability and a results-driven approach, significantly increasing profitability by leveraging multifaceted sales strategies.

Overview

4

4

years of professional experience

Work History

Sales Consultant

Ur lighting

Sydney , NSW

01.2024 - Current

Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Maintained sense of urgency in answering customer questions and requests.
Developed and executed a proactive prospecting plan, resulting in a 20% increase in lead generation.
Followed up with existing customers to provide additional support and address concerns.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Customer Service Representative

TTEC

Sydney, NSW

01.2022 - 12.2023

Performed daily outbound calls to targeted accounts, introducing our products and services and generating leads and appointments.
Utilized CRM software to manage interactions and track customer satisfaction.
Researched prospects in advance to understand their operations, build additional rapport, and found common grounds of discussion.
Trained new personnel regarding company operations, policies and services.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retained 23% of customers considering cancellation through proactive engagement and problem-solving.

Sales Representative

Storm Group

Sydney, NSW

03.2021 - 11.2021

Actively sought out new sales opportunities through networking prospecting and uncovering new opportunities within community.
Created professional sales presentations to effectively demonstrate product features and competitive advantages.
Developed and implemented marketing plans to increase brand awareness and drive sales by 10%.
Collaborated with cross-functional teams to identify and address customer needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Developed strong rapport with customers and created positive impression of business.

Support Worker

Afea Care Services

Sydney, NSW

02.2020 - 03.2021

Providing emotional and behavioural support. Being on hand to guide and advice, listen and understand.
Administering medication in accordance with their needs and taking full account of the medication policy and procedures.
Kept clients engaged in social networks and communities for personal health and growth.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Helped clients manage and reach individual goals, supporting independent progression and social skills.

Education

Certificate IV - Individual Support

Star International College Pty Ltd, Sydney, NSW

07.2020

HSC -

CathWest Innovation College - Loyola Campus, Sydney, NSW

09.2014

Skills

Adaptability and Flexibility
Effective Communication
Team Collaboration
Active Listening
Task Prioritization
Self Motivation

Multitasking Abilities
CRM proficiency
Customer Relationship Building
Leads Prospecting
Lead Generation
Time Management

Timeline

Sales Consultant - Ur lighting

01.2024 - Current

Customer Service Representative - TTEC

01.2022 - 12.2023

Sales Representative - Storm Group

03.2021 - 11.2021

Support Worker - Afea Care Services

02.2020 - 03.2021

Star International College Pty Ltd - Certificate IV, Individual Support

CathWest Innovation College - Loyola Campus - HSC,