Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Youness Abraham Adla

Youness Abraham Adla

Aspiring Lawyer
Epping,Australia

Summary

A dedicated and ambitious individual with a strong passion for Law, Volleyball, Copywriting, and Culture. With a background in competitive volleyball and an understanding of the importance of teamwork, I have developed strong leadership and communication skills. I am a quick learner and am always eager to take on new challenges. I experienced an enriching exchange program in Japan, where I was immersed in a Japanese household contributing to both my personal growth and networking skills. I have a love for watches, as they have taught me the importance of precision and attention to detail which I also apply in my work as a copywriter. I am confident that my skills and experiences make me a great fit for any team and am excited to continue growing and learning in my next role.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service

YMCA Leisure City
01.2017 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customers enquiries by retrieving customer data, presenting relevant product information and cancelling services.

Barista

Humble D’s Café
06.2021 - 01.2022
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.

Coach

Melbourne Sports Institute
02.2022 - 08.2022
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.

Customer Service Representative

Startrack
10.2022 - 12.2023
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Customer Service Representative

NAB
12.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer adjustments to maintain financial accounts.

Education

High School Diploma -

St Monica’s College High School
01.2014 - 01.2019

Bachelor of Laws (LLB) - Law

Australian Catholic University
01.2020 - Current

Skills

Copywriting

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Timeline

Customer Service Representative

NAB
12.2022 - Current

Customer Service Representative

Startrack
10.2022 - 12.2023

Coach

Melbourne Sports Institute
02.2022 - 08.2022

Barista

Humble D’s Café
06.2021 - 01.2022

Bachelor of Laws (LLB) - Law

Australian Catholic University
01.2020 - Current

Customer Service

YMCA Leisure City
01.2017 - 02.2022

High School Diploma -

St Monica’s College High School
01.2014 - 01.2019
Youness Abraham AdlaAspiring Lawyer