YOUNG ROSE KOI
MELBOURNE,VIC
Summary
Dynamic and reliable professional with extensive experience in customer service at Melbourne Crown. Proven ability to excel in high-pressure environments while maintaining exceptional service standards. Strong multitasking skills and effective team collaboration contribute to a positive guest experience. Committed to delivering quality service and maintaining a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Waitress
Melbourne Crown
09.2019 - 06.2025
- I worked as a Barista in various busy gaming areas, where I was responsible for making and serving hot & cold beverages.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Retail Assistant
Rhubarb Organic Shop
09.2021 - 03.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate food items, and suggested suitable options.
- Stocked food items, clearly labelling items, and arranging according to their specific category
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store items
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card, and check transactions to complete customer purchases.
Commercial Cleaner
Assylum Seeker Resource Cleaning Company
12.2020 - 03.2021
- Cleaned building floors by sweeping and mopping.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Prevented property damage and loss by carefully handling and cleaning delicate surfaces and items.
Commercial Cleaner
Spotless
04.2020 - 12.2020
- Sanitized every touching point and walked approximately 120km a week
Waitress
Spotless MCG
10.2019 - 11.2020
- I worked as a waitress where I was tasked with the responsibility to serve hot and cold beverages in the corporate suits during games.
- Effectively attended to customers to ensure that they receive an excellent service.
Volunteer
Gardening Project at Baptcare Sanctuary Preston
02.2018 - 09.2019
- Advised on indoor plants
- Assisted with training of residents on care of plants
- Helped residents to plant seeds, take cuttings and learn basic gardening techniques
Laundry Assistant
Brighton Aged Care Centre
02.2018 - 07.2019
- Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
- Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
- Streamlined the folding process, resulting in quicker turnaround times..
- Organising daily laundry for 61 residents
- Operating washing machines and dryers
- Sorting, folding and delivering laundry to residents
Volunteer
Surrender Conference Melbourne
03.2018 - 03.2018
- Worked as a volunteer kitchen hand
- Assisted with preparation of food and cleaning of kitchen
- Volunteer in Collin St Baptist Church CAFE
Education
No Degree - 500 Training Hospitality Certificate III
Crown College
Melbourne, VIC09-2019
No Degree - Grade 12
Mount Hagen Secondary School
Melbourne, VIC11-2012
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Safe food handling
- Hospitality service expertise
- Excellent customer service skills
- Very good communication skills and ability to relate to people from all backgrounds
- Able to follow instructions and acquire knowledge quickly
- Pleasant, friendly and considerate manner
- Reliable and flexible
Timeline
Retail Assistant
Rhubarb Organic Shop
09.2021 - 03.2022
Commercial Cleaner
Assylum Seeker Resource Cleaning Company
12.2020 - 03.2021
Commercial Cleaner
Spotless
04.2020 - 12.2020
Waitress
Spotless MCG
10.2019 - 11.2020
Waitress
Melbourne Crown
09.2019 - 06.2025
Volunteer
Surrender Conference Melbourne
03.2018 - 03.2018
Volunteer
Gardening Project at Baptcare Sanctuary Preston
02.2018 - 09.2019
Laundry Assistant
Brighton Aged Care Centre
02.2018 - 07.2019
No Degree - 500 Training Hospitality Certificate III
Crown College
No Degree - Grade 12
Mount Hagen Secondary School
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