Youngseo Jeon
Hotel Concierge
Southport,QLD
Summary
Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to help top-level hotel reach even further success through Concierge position. Highly communicative professional with internship periods as Concierge for high-end hotel chains. Team player with ability to provide exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
3
3
Languages
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Restaurant Waitress
Goha Korean Restaurant
Southport, QLD
10.2018 - Current
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Hotel Concierge
Ramada Plaza Korea
Jeju , Jeju
10.2017 - 04.2018
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
Education
Bachelor's Tourism And Hotel Management - Hotel Management
06.2018 - Current
Skills
Responsible
Teamwork
Verbal and written communication
Critical thinking
Guest experiences
Certification
[Korea Tourism Organization] Training - [2017]
Timeline
Restaurant Waitress - Goha Korean Restaurant
10.2018 - Current
Griffith University - Bachelor's Tourism And Hotel Management , Hotel Management
06.2018 - Current
Hotel Concierge - Ramada Plaza Korea
10.2017 - 04.2018