Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Yousif Hanna

Yousif Hanna

Craigieburn,VIC

Summary

Licensed Security Officer with shopping-centre, events and construction experience, plus strong warehousing & operations background. Completed a 1-month Acting Supervisor rotation (control room, team briefings, retailer liaison). Skilled in de-escalation, emergency response (medical/smoke/fire/evacuation) and evidence-quality reporting (DO/IR, statements, CCTV export). Forklift-licensed with proven inventory, picking and dispatch performance. Clear, calm communicator on the phone and in person.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Officer

VSG (Bars, Banks, Library, Shopping Centre)
02.2024 - 07.2025
  • 7-month assignment
  • Clubs & bars (crowd control): ID verification (RSA-aware), wand/bag checks, line & re-entry control; de-escalation, refusals & ejections; liaison with duty managers and police.
  • Banks (retail branches): FOH deterrence & customer assistance; queue management; lobby/ATM sweeps; open/close escorts; duress alarm response per SOP; documented incidents and hazards.
  • Public library: low-profile patrols, Code of Conduct enforcement, welfare checks and respectful conflict resolution.
  • Shopping centre support: interior/exterior patrols, retailer liaison, lost-property handling; DO/IRs with CCTV timestamps and photos.

Security Officer

Access Group (Shopping Centre, Craigieburn)
04.2025 - Current
  • Acting Supervisor (1-month rotation)
  • Control room (nights) & patrols: CCTV live monitoring, hourly camera checks, alarm acknowledgement; dispatch guards; keys/access control and lock-ups.
  • Customer & phones: answered the centre phone/switchboard, logged incident & maintenance calls, raised work orders with photos and tracked close-out.
  • Incidents (grouped): Medical (DRSABCD, CPR/AED, AV hand-over)
  • Fire/Smoke (FIP/EWIS, ECO evacuation, re-entry)
  • Theft/Loss
  • Intoxication (refusals/ejections)
  • Disorderly/Youth (move-ons, trespass)
  • Missing Children
  • Welfare checks
  • 000 calls for serious emergencies.
  • Reporting & evidence: accurate DO/IRs, statements, CCTV evidence packs; clear PA announcements and shift handovers.
  • Public safety & service: car-park hazards/traffic, trolley coordination, lost-property register, retailer liaison.

Crowd Controller / Event & Static Guard

Victoria Security Service
09.2024 - 04.2025
  • Entry screening: handheld metal-detector (wand) and bag checks; refusals/ejections per SOP.
  • Multiple clubs & bars across Melbourne: door/internal patrols, ID checks, patron safety; incident logs and liaison with venue managers.
  • Major concerts (Travis Scott, Coldplay, The Weeknd): barrier/pit control, queue & egress management, incident response and post-event reporting.
  • Static/Construction: sign-ins, contractor inductions, patrols and after-hours asset protection.

Supervisor

Australian Luxury Bedding
03.2022 - 04.2024
  • Directed warehouse & production workflow; coordinated materials with production to keep orders moving.
  • Operated forklifts for inbound/outbound; checked loads against paperwork and protected product quality.
  • Trained and coached staff; allocated tasks to strengths; upheld PPE/WHS; closed with documented handovers.
  • Supported assembly lines (fabric, springs, machinery) and ensured on-time dispatch.

Warehouse Operator

BevChain
03.2023 - 10.2023
  • Voice-picked & packed orders with high accuracy; prepped bays for on-time carrier pickup.
  • Used scanners to maintain stock accuracy; assisted shipping/receiving and bay organisation.

Supervisor

Building & Construction
04.2021 - 04.2023
  • Ran daily site briefings; scheduled subcontractors & deliveries; verified permits and WHS compliance.
  • Monitored progress, removed blockers and coordinated inspections with clients/PMs; documented issues and close-outs.
  • Kept works on schedule and aligned to quality and budget constraints.

Warehouse Operator

StarTrack
06.2021 - 12.2022
  • Picked/packed consignments; scanned & labelled freight to ensure traceability; loaded/unloaded and sorted cages/pallets by destination.

Warehouse Operator

Range
03.2022 - 10.2022
  • Picked and fulfilled orders to daily targets while maintaining accuracy.
  • Improved picking flow by organising stock/trolleys and resolving variances quickly.

Warehouse Operator

TES-AMM Australia
10.2021 - 04.2022
  • Disassembled electronics (PCs, phones, TVs) for reuse/recycling; sorted components safely.
  • Performed basic testing; packaged devices with accessories; prepared compliant e-waste pallets; operated forklifts/walkie-stackers.

Store Team Member

Woolworths
06.2018 - 07.2018
  • Replenished shelves, assisted customers and picked online orders; maintained tidy, safe aisles.

Education

High School Diploma -

Mount Ridley College
Craigieburn, VIC
11.2021

Skills

  • Security: Control room & patrols
  • CCTV monitoring & export
  • Alarm acknowledgement/dispatch
  • Keys & access control
  • Lock-ups
  • Incidents (grouped): Medical (DRSABCD, CPR/AED)
  • Fire/Smoke/Evacuation (FIP/EWIS, ECO)
  • Theft/Loss
  • Intoxication & Disorderly/Youth
  • Missing Children
  • Welfare checks
  • 000 escalation
  • Reporting & evidence: DO/IR, witness statements, photo-evidence & maintenance tickets; clear shift handovers
  • Supervisor capabilities: pre-shift briefings, task/break allocation, retailer & contractor liaison, post-orders compliance
  • Customer service & comms: switchboard/phones, PA announcements, lost property, escorts & wayfinding
  • Operations/Warehousing: Forklift (LF)
  • Voice/barcode picking
  • Inventory control & stock accuracy
  • Loading/unloading & cage sorting
  • Dispatch & QA
  • Team coaching & WHS/PPE

Certification

  • VIC Security Licence — Current (issued May 2023)
  • Provide First Aid incl. CPR — Allens Training (issued Aug 2024)
  • White Card — Construction Induction — Positive Training Academy (issued Jul 2024)
  • Forklift Licence (LF) — Positive Training Academy (issued Jan 2024)
  • National Police Check — Current
  • Right to Work — Full work rights in Australia

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Officer

Access Group (Shopping Centre, Craigieburn)
04.2025 - Current

Crowd Controller / Event & Static Guard

Victoria Security Service
09.2024 - 04.2025

Security Officer

VSG (Bars, Banks, Library, Shopping Centre)
02.2024 - 07.2025

Warehouse Operator

BevChain
03.2023 - 10.2023

Supervisor

Australian Luxury Bedding
03.2022 - 04.2024

Warehouse Operator

Range
03.2022 - 10.2022

Warehouse Operator

TES-AMM Australia
10.2021 - 04.2022

Warehouse Operator

StarTrack
06.2021 - 12.2022

Supervisor

Building & Construction
04.2021 - 04.2023

Store Team Member

Woolworths
06.2018 - 07.2018

High School Diploma -

Mount Ridley College

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