Yousif Matti

Dispensing Support: Assisted in dispensing over 300 script daily, ensuring accuracy and adherence to safety protocols, contributing to a 95% customer satisfaction rate in medication services.

Webster Packing: Managed Webster packing for 50+ regular patients weekly, ensuring 100% accuracy in medication sorting and packaging, which improved medication adherence and reduced medication errors by 20%.

Customer Consultation: Provided expert consultation to an average of 25 customers daily, addressing their concerns about medication usage and potential side effects. Successfully upsold complementary health products to 10% of consulting customers, enhancing their overall health management.

Compliance & Safety: Maintained a 100% compliance record with pharmacy laws and guidelines, ensuring safe handling and storage of medications, and safeguarding patient confidentiality in every interaction.

Team Collaboration: Collaborated with a team of 10 pharmacy staff members, contributing to a 20% increase in operational efficiency by streamlining workflow processes and training 3 new staff members on dispensing procedures.