Yousr GOMAA
La Perouse,NSW
Summary
Motivated medical science student looking to extend her knowledge in the medical setting in order to assist for the success of my studies and gain experience preparing for graduation. Working in the customer service setting has helped me gain patience, multitasking skills, attention to detail and team work collaboration.
LinkedIn profile: www.linkedin.com/in/yousr-gomaa-36a0b019a
Overview
7
7
years of professional experience
Work History
Point of Sale Supervisor
Coles Supermarkets
09.2023 - Current
- In charge of team by delegating tasks and supervising daily operations including pricing and the store's advertisement layout.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Engaged with managers, regional and state managers; as well as customers to build rapport and promote long-term loyalty for increased sales.
- Covered and assisted in counting cash drawers and checked for expiry dates and completed marked down items during times of shortages.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Click and Collect Operator
Coles Supermarket
09.2021 - 09.2023
- As team member in charge for over a year, trained and mentored my coworkers with deliveries and order collection using effective communication and helpful tips.
- Stayed composed and professional in high-pressure situations with low staff and busy holiday periods by working extra hours to meet business needs.
- Inspected the orders completed for quality check and total customer satisfaction.
- Eased team member experience by advising my manager.
Checkout Operator
Greener Grocer
11.2017 - 03.2021
- Worked extra hours to assist my store's business needs.
- Helped customers complete purchases and locate items.
Education
Bachelor of Science - Medical Science
University of Sydney
Sydney, NSW12.2024
High School Diploma -
The International French School of Sydney
Sydney, NSW06.2020
Skills
- Computer skills
- Data entry
- Quick learner
- Positive team and customer engagement
- Problem solving
- Working under pressure
- Adaptable and flexible
- Customer satisfaction
- Collecting information
- Attention to detail
- Phone etiquette
- Confidentiality
- Multitasking
- Prepare solutions
- Disposal procedures
- Laboratory safety protocols
- Sample preparation and analysis
- Collection of samples
Accomplishments
- Internship completed in Year 9 at the Sydney Cardiology centre.
- Qualified for the Asia Pacific swimming championships for French Schools.
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Elementary
Timeline
Point of Sale Supervisor
Coles Supermarkets
09.2023 - Current
Click and Collect Operator
Coles Supermarket
09.2021 - 09.2023
Checkout Operator
Greener Grocer
11.2017 - 03.2021
Bachelor of Science - Medical Science
University of Sydney
High School Diploma -
The International French School of Sydney
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