Eren Sahin
Warrawong
Summary
Proven Company Manager and Shopkeeper with a track record of enhancing operational efficiency and customer satisfaction at the Tobacconist and a bus driving company. Excels in project management and team collaboration, significantly improving client relationships and operational workflows. Demonstrates strong problem-solving abilities and a friendly, positive demeanor, adept at driving sales and managing risks.
Experienced Shopkeeper with comprehensive background in retail management and customer service. Strong ability to manage inventory, maintain financial records, and ensure high-quality customer satisfaction. Proven track record of enhancing store profitability, streamlining operations and fostering positive team environment. Recognized for impactful contributions to previous work by implementing effective strategies for business growth.
Overview
2
2
years of professional experience
Work History
Shopkeeper
Tobacconist
Balgownie
02.2024 - 03.2025
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Consulted with management regarding stock levels and ordering needs.
- Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels to ensure product availability for customers.
- Evaluated effectiveness of existing policies and recommended changes as needed.
- Identified potential risks associated with proposed organizational changes.
Company Manager
Bus driving company
Warrawong
05.2023 - 11.2023
- Implemented initiatives aimed at improving operational efficiency within the workplace.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed risk by developing and implementing effective risk management strategies.
- Reviewed customer feedback surveys to identify areas of improvement.
- Liaised with vendors for procurement of supplies and equipment needed for operations.
Education
HSC -
Amity College
09-2024
Bachelor in Civil Engineering -
University of Wollongong
Wollongong Skills
- Project management
- Data analysis
- Customer service
- Team collaboration
- Problem-solving
- Cash management
- Team development
- Stock control
- Inventory management
- Store opening and closing
- Sales promotions
- Store maintenance
- Supply ordering
- Friendly and positive
Timeline
Shopkeeper
Tobacconist
02.2024 - 03.2025
Company Manager
Bus driving company
05.2023 - 11.2023
HSC -
Amity College
Bachelor in Civil Engineering -
University of Wollongong