Youssef Hamze
Greenacre,NSW
Summary
As an experienced crew member, I am known to be an organized and dependable candidate who manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals and aspects throughout the workplace.
Overview
2
2
years of professional experience
Work History
Hoyts Bankstown
Customer Service
09.2022 - Current
- Currently still working at Hoyts Bankstown as a Crew Trainer I always tend to actively listen to customers, handle concerns quickly and deal with the escalated major issues to the management supervisor along with showing leadership to the surrounding crew. Collaborated with staff members to enhance customer services experience team goals through effective client satisfaction rates. Developed customer services policies and procedures to meet the exceed industry and service industry. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Skilled at working independently and collaboratively in a team environment.
- Trained workers in service policies, safety requirements and specifics of activities
- Monitored workers for performance, professionalism and service quality
- Empowered workers to independently handle common issues and maintain strict safety standards
- Enhanced customer service based on feedback from guests
- Self-motivated, with a strong sense of personal responsibility
- Assigned schedules and specific tasks to workers for optimal coverage
- Helped staff customize plans for specific groups based on age or ability level
- Skilled at working independently and collaboratively in a team environment
Oven Bake
Customer Service
08.2021 - 08.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services and hospitality information. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored the POS system as well as participated in team projects, demonstrating an ability to work collaboratively and effectively with these skills I have developed a clear understanding of what it is to be there for customer's needs as well most importantly having the skill of showing team efficiency, team leadership and working as a team so the business can run smoothly in a professional and orderly manner.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Education
No Degree - Year 10
East Hills Boys High School
Panania, NSW2025
Skills
- Multitasking Abilities
- Capable of providing high maintenance in all aspects
- Well-organized and able to successfully manage activities from beginning to end
- Capable of taking on tasks with a level of flexibility due to solid work ethics and values guaranteeing fairness and reliability
- Bilingual: English and Arabic
- Excellent communication skills
- Teamwork and Collaboration
- High interpersonal skills
- Ability to adapt and learn quickly
- Attention to detail in the workplace
Availabilities
Monday-Friday 5pm-12am
Saturday-Sunday 7am-12am
Public Holiday 7am-12am
Refrences
Meliha Memis
Hoyts Bankstown 2IC (Second in charge)
0406 017 571
melihamemis2002@hotmail.com
Timeline
Hoyts Bankstown
Customer Service
09.2022 - Current
Oven Bake
Customer Service
08.2021 - 08.2022
No Degree - Year 10
East Hills Boys High School
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