YOUSSEF NASSER
Carlton,NSW
Summary
Hardworking and passionate job seeker with a proven track record of strong organizational skills. Highly motivated to secure entry-level positions and contribute to team success in achieving company goals. Adept at multitasking and prioritizing tasks to ensure efficient workflow. Committed to delivering high-quality work and continuously improving skills to excel in a professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service and Logistics Work
Myer
01.2023 - Current
- Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
- Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
- Contributed to the achievement of departmental goals through effective collaboration with colleagues across various departments.
- Optimized workflow processes by regularly reviewing team performance metrics and adjusting strategies accordingly.
Sports Trainer
FitXp
01.2022 - Current
- Worked with Kids during school holiday camps to deliver sports training programs, conditioning and strength
- Assisted with Education of Kids between the ages 7-12 years age with the on importance of proper nutrition, rest and hydration
- Discussed first aid and CPR in athletic environments to address emergency situations
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising
- Skilled at working independently and collaboratively in a team environment
- Ensured safe practice environments by maintaining equipment quality standards and adhering to safety protocols.
- Collaborated with coaching staff to devise sport-specific strength training routines that addressed individual weaknesses while enhancing overall power output.
Customer Service Representative
Myer
12.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Retail Sales Assistant
Pacific Optics Pty Ltd
11.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases
- Learned how to process sales, returns, online orders, and gift card activations
- Assisted the TTY Manager in store to merchandise stands and displays to promote and maintain visually appealing environments
- Assisted customers with prompt and polite support in-person and via telephone
- Worked during School holidays as an assistant to the TTY Manager to service customers
Education
Software Engineering (Honours) - Engineering
University of Technology Sydney (UTS)
Sydney, NSW2028
Skills
- Stock Management
- Team Meetings
- Exceeding Customer Expectations
- Safety and Cleanliness Standards
- Stocking and Replenishing
- POS Transactions
- Order Tracking
- Strong Communication and Interpersonal Skills
- Strong Customer Service
- Excellent Organisation skills
- Excellent Planner
- Eager to study and learn new things whether its difficult or easy
Certification
- Certified First Aid, Just Careers - August 2023
- Community Coaching, SPORTAUS August 2022
Accomplishments
- Assisted the TTY Manager to achieve 20% above budget for the month of January 2023.
- As a shy introvert, I was able to increase my communication skills
- Increased social status by helping me meet new people at FitXp, Myer and Pacific Optics
- Apart of the SRC at Malek Fahd Islamic School
Languages
English
Arabic
Emailaddress
youi_nasser@outlook.com
Educationlocation
- Greenacre, NSW, 2023
Educationdetails
Studying Software Engineering at the University of Technology Sydney
Primaryphonenumber
0424 304 540
Academicprizes
- First Place in PDHPE (Year 12)
- Scholarship Offer from International College of Management (ICMS) for Bachelor of Business (Marketing)
- ATAR - 83.70
Hobbies and Interests
- Enjoy playing Golf/soccer and basketball over the weekend and love training with team mates during the week
- Enjoy reading books
- Enjoy Modern History
References
- Ali Karouche, FitXp, 04 415 884 060
- Towfeek Nasser, Pacific Optics, 0414 816 201
- Jamal Nasser, Myer, 0451 751 966
Timeline
Customer Service Representative
Myer
12.2023 - 01.2024
Customer Service and Logistics Work
Myer
01.2023 - Current
Retail Sales Assistant
Pacific Optics Pty Ltd
11.2022 - 11.2022
Sports Trainer
FitXp
01.2022 - Current
Software Engineering (Honours) - Engineering
University of Technology Sydney (UTS)
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