Youssef Saleh
Summary
Dedicated and customer-focused ICT Service Desk Officer with a proven track record of delivering exceptional service within technology environments. Possessing 1-3 years of experience in customer service delivery, coupled with strong analytical and problem-solving skills. Seeking to leverage IT skills and expertise in maintaining positive relationships with customers and vendors to contribute effectively to the success of the council.
Overview
3
3
years of professional experience
Work History
IT Help Desk Officer (Contractor)
HyperTechnologies
06.2023 - 11.2023
- Collaborated with cross-functional teams to implement IT improvements, optimizing system performance.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Identifying, diagnosing and resolivng network problems.
- Performing end to end implementation of workflow requests for customers, including Active Directory and Exchange.
- Reduced downtime by quickly identifying and troubleshooting hardware and software problems.
Duty Manager
Brimbank City Council
09.2023 - Current
- Managed day-to-day operations, ensuring high levels of customer satisfaction
- Utilized software such as perfect gym for efficient center management
- Demonstrated strong leadership and customer service skills
- Manage plant room operations and chemical handling.
On Deck Supervisor (Aquatic Services Officer)
Brimbank City Council
01.2023 - Current
- Overseeing swim school staff, including instructors and assistants, providing guidance, support, and regular performance feedback
- Demonstrated strong leadership and customer service skills
- Provide support to swim instructors and help were deemed necessary
- Responsible for communicating progress to families and to provide instructions to customers
- Assist with patron inquiries in regard to enrollments and swim school.
Lifeguard
Brimbank city council
08.2022 - Current
- Keeping a watchful eye on swimmers and the pool area to prevent accidents and ensure compliance with safety regulations
- Reacting promptly and effectively to rescue swimmers in distress using appropriate techniques and equipment
- Regularly inspecting equipment, such as oxygen tanks, rescue tubes, and first aid kits, to ensure they are in proper working order
- Provide immediate first aid and medical assistance to injured or ill swimmers until additional medical help arrives.
Receptionist
THE LAKES health & FITNESS
02.2021 - 01.2022
- Regularly complete pool tests and adjusted pool chemical balance to maintain general water cleanliness
- Answered telephone calls and directed them accordingly
- Responded to inquiries from callers seeking information.
Education
MICROSOFT CYBERSECURITY ANALYST PROFESSIONAL CERTIFICATE (ONGOING) -
MICROSOFT
03.2024
BLUE TEAM LEVEL 1 CERTIFICATE (ONGOING) -
BLUE TEAM
09.2024
DIPLOMA OF EDUCATION -
VICTORIA UNIVERSITY
12.2021
Skills
- Experience working in a helpdesk / service desk environment
- Install and maintain microsoft-based operating systems
- Install and maintain windows server operating systems
- Configure and maintain notebook and desktop software
- Competency in office 365 and azure
- Perform monitoring and troubleshooting analysis for networks
- Able to quickly learn new concepts and adapt to new environments
- Great customer service and communication skills
- Great analytical and PROBLEM-SOLVING skills
Personal Projects
Cybersecurity Identity and Access Solutions using Azure AD, Microsoft
Microsoft Defender and Firewall, Coursera
Constructing Network Topography on Cisco Network Packet Tracer, Cisco
Wireshark Usage, Coursera
Timeline
Duty Manager
Brimbank City Council
09.2023 - Current
IT Help Desk Officer (Contractor)
HyperTechnologies
06.2023 - 11.2023
On Deck Supervisor (Aquatic Services Officer)
Brimbank City Council
01.2023 - Current
Lifeguard
Brimbank city council
08.2022 - Current
Receptionist
THE LAKES health & FITNESS
02.2021 - 01.2022
MICROSOFT CYBERSECURITY ANALYST PROFESSIONAL CERTIFICATE (ONGOING) -
MICROSOFT
BLUE TEAM LEVEL 1 CERTIFICATE (ONGOING) -
BLUE TEAM
DIPLOMA OF EDUCATION -
VICTORIA UNIVERSITY
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