Yousuf Abedin
Donnybrook,VIC
Summary
A dedicated worker and strong ethics on the job. Very punctual and attention to detail. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Administration and Customer Service Assistant
SR Events And Catering Limited
07.2022 - 01.2023
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about services.
- Sought ways to improve processes and services provided.
Sales Representative
Agora Super Shop
02.2022 - 07.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
Restaurant Waiter
Rustic Eatery
08.2021 - 01.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new servers on restaurant policies and procedures.
Education
Bachelor of Arts - Community And Human Services
Federation University Australia
Berwick, VIC03.2026
Skills
- Baggage Handling
- Process Transactions
- Recordkeeping Compliance
- Surface Work
- Operating Telephones
- Call Center Operations
- Clerical Support
- POS Systems and Ordering Platforms
- Staff Training
- Cash Handling
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Administration and Customer Service Assistant
SR Events And Catering Limited
07.2022 - 01.2023
Sales Representative
Agora Super Shop
02.2022 - 07.2022
Restaurant Waiter
Rustic Eatery
08.2021 - 01.2022
Bachelor of Arts - Community And Human Services
Federation University Australia
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