Yousuf Abedin
Brown Hill
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Supervisor
El Jannah
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Team Member
Woolworths Supermarket
09.2023 - Current
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Customer Service
Gloria Jeans
04.2020 - 01.2022
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Upsold additional products and services to customers, increasing revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed customer service orders promptly to increase customer satisfaction
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Education
Bachelor of Arts - Community And Human Services
Federation University Australia
Mount Helen, VIC02.2027
High School Diploma -
Dhaka Commerce College
Dhaka, Bangladesh02.2022
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Supervisor
El Jannah
10.2023 - Current
Team Member
Woolworths Supermarket
09.2023 - Current
Customer Service
Gloria Jeans
04.2020 - 01.2022
High School Diploma -
Dhaka Commerce College
Bachelor of Arts - Community And Human Services
Federation University Australia
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