YOUSUF ALSARH
Melbourne
Summary
Finance Management student at Monash University with a technical background in Aviation Electronics and customer service experience in airport operations. Proven ability to deliver exceptional guest experiences, maintain operational efficiency, and provide local insights. Seeking to leverage service excellence and analytical skills in a Guest Service Agent role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer service agent
Saudi Ground Services (SGS)
Jeddah,Saudi Arabia
01.2024 - 01.2025
- Delivered warm and efficient customer service, managing guest inquiries and concerns promptly.
- Facilitated seamless operations by coordinating boarding activities and enhancing passenger satisfaction.
- Maintained knowledge of local attractions and services to provide guests with insightful recommendations.
Aircraft maintenance technician
Royal Saudi Air Force
Saudi Arabia
03.2019 - 03.2023
- Performed technical troubleshooting and repairs, ensuring operational efficiency.
- Collaborated with team members to maintain high standards of safety and service.
Education
Diploma - Avionics
International Aviation Technical College
Riyadh, Saudi Arabia11.2019
Bachelor of Finance - Business
Monash University
Clayton, VIC12-2029
Skills
- Service excellence
- Multitasking and organization
- Outstanding communication
Effective problem solving
Certification
*AVIONICS SENSORS AND ELECTRONIC WARFARE SYSTEM 2A051P 5-LEVEL COURSE FROM THE UNITED STATES AIR FORCE.
*DIPLOMA IN COMPUTER TECHNOLOGY FROM ACADEMY NETWORKING CISCO .
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Customer service agent
Saudi Ground Services (SGS)
01.2024 - 01.2025
Aircraft maintenance technician
Royal Saudi Air Force
03.2019 - 03.2023
Diploma - Avionics
International Aviation Technical College
Bachelor of Finance - Business
Monash University