Yousuf Mehdi
Sydney,NSW
Summary
Dependable worker with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Waiter/Administrator
Paper Plane Cafe
01.2023 - Current
- Efficiently delivered food and beverages promptly to customers.
- Processed credit card transactions, gift cards and cash payments.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
Waiter
Musou Yakinuku
03.2022 - 09.2022
- Maintained food service and preparation areas clean and neat.
- Restocked service stations to maximize availability.
- Arranged and assigned tables for large groups.
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption.
- Supported bussers with table-cleaning during high-volume shifts.
- Answered customers' questions, recommended items, and recorded order information
- .Processed orders and sent to kitchen employees for preparation.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
BBA - Finance
Macquarie University
North Ryde, NSW07.2027
Undergraduate Certificate - Actuarial Science
Macquaire University
North Ryde, NSW06.2023
Skills
- POS Operation
- Phone Inquiries
- Quality Control
- Suggestive Selling
- Customer Service and Rapport
- Transactions and Cash Handling
- Till Counting
- Cash Management
- Verbal and Written Communication
- Staff Training
- Customer Service Excellence
Additional Information
Developed a sophisticated home loan affordability calculator on Excel, enabling users to accurately determine the home loans they can secure based on their specific incomes. This tool provides in-depth calculations of loan eligibility, recurring payments, and financial planning insights. It empowers individuals and families to make informed decisions about homeownership, promoting responsible financial management.
Key Achievements:
- Accurately calculated maximum loan amounts based on user incomes.
- Implemented real-time interest rate data for precise calculations.
- Designed interactive graphs and financial planning tools for user-friendly experience.
- Contributed to users' financial literacy and responsible homeownership decisions.
Timeline
Waiter/Administrator
Paper Plane Cafe
01.2023 - Current
Waiter
Musou Yakinuku
03.2022 - 09.2022
BBA - Finance
Macquarie University
Undergraduate Certificate - Actuarial Science
Macquaire University
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