Yousuf Noail
Bonython,ACT
Summary
I am a highly motivated and detail-oriented individual. I have a background in Software Engineering as a recent graduate. I have a strong focus on professionalism and delivering high-quality work. I am experienced in high-pressure environments requiring strict compliance, risk management, and client service excellence. A fast learner and dedicated team player, I quickly grasp objectives and apply critical thinking, problem-solving, and collaboration to achieve organisational goals. I am known for reliability, attention to detail, and maintaining high standards, I am valued by peers and colleagues for my strong teamwork and commitment to collective success.
Overview
5
5
years of professional experience
Work History
Client Service & Safety Officer
Jetstar Airways
Canberra Airport, ACT
10.2023 - Current
- Managed flight scheduling, check-ins, and passenger boarding while ensuring strict adherence to aviation security protocols
- Assisted in risk assessment and safety compliance, ensuring smooth operations and regulatory adherence.
- Provided exceptional client service in a high-pressure environment, handling inquiries, and resolving issues efficiently.
- Obtained ASIC card (Aviation Security Identification Card)
Store Manager
Domino's Pizza
Calwell
12.2019 - 10.2023
- Led and supervised a high-performing team in a fast-paced service environment
- Ensured operational compliance, risk management, and client satisfaction
- Utilised Microsoft Office for data analysis, reporting, and inventory management
Education
Bachelor of Software Engineering - Majoring in Robotics & AI
University of Canberra
ACT12.2024
Year 12 Certificate -
Lake Tuggeranong College , Tuggeranong — College
ACTSkills
Key Skills, Competencies
- Programming
- Compliance
- Problem-Solving
- Project Management
- Leadership
- Communication
- Risk Assessment
- Client Commitment
- Technical Documentation
- High Attention to Detail
- Microsoft 365 product
- Coding Languages
- HTML, CSS, Python, JavaScript, SQL
- Bilingual in English and Arabic
References
- Kirsten Wagener, Airport / Swissport Manager , 0466 556 099
- Lakshay, Head Manager, 0469 359 781
- Vineth Gunaratne, Jetstar Supervisor, 0404 516 011
Industry & Leadership Achievements
- Jetstar Safety & Compliance Training - Successfully completed aviation safety, risk management, and procedural compliance training
- Led a Team of 15+ Employees at Domino's, ensuring operational efficiency and customer service excellence
- Bilingual Communication Skills (English & Arabic) - Successfully assisted diverse customers in fast-paced environments
Achievements
- IT Security & Risk Management: Security & Support in IT, Computer Vision & Image Analysis
- Data & Systems Analysis: Introduction to Data Science, Database Design, Software Systems Architecture
- Software & AI Development: Software Technology 1 & 2, Advanced Robotics, Machine Learning, Soft Computing
- Project & Stakeholder Management: Technology & Engineering Management, Information & Communication Technology Project
Security Clearance & Citizenship
- Australian Citizenship
- ASIC Card
Timeline
Client Service & Safety Officer
Jetstar Airways
10.2023 - Current
Store Manager
Domino's Pizza
12.2019 - 10.2023
Bachelor of Software Engineering - Majoring in Robotics & AI
University of Canberra
Year 12 Certificate -
Lake Tuggeranong College , Tuggeranong — College
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