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  David GradyDavid Grady

  <ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing

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  Douglas WongDouglas Wong

  <p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL

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  Richard SmithRichard Smith

  <ul><li>Writing code for creation, deployment, maintenance, and enhancement of mobile apps, windows apps, and Web services, with Agile-SCRUM methodology.</li><li>Providing support for applications and end-users including software support, understanding end-users needs of the software and identifying either software or process improvements to enhance productivity.</li><li>The creation, deployment and maintenance of reports using MS SQL Server and Crystal Reports.</li><li>Creation and maintenance of MS SQL database. The writing, debugging and deployment of stored procedures and functions within SQL. Creation and updates on tables and data.</li><li>Evaluating, modifying, testing, debugging, and implementing existing software applications, modules, and systems in order to effectively maintain data integrity, optimize system performance, and output accuracy.</li><li>Provided production support and enhancements to both Legacy software systems and new applications.</li></ul> at FasTraxPOS<ul><li>Writing code for creation, deployment, maintenance, and enhancement of mobile apps, windows apps, and Web services, with Agile-SCRUM methodology.</li><li>Providing support for applications and end-users including software support, understanding end-users needs of the software and identifying either software or process improvements to enhance productivity.</li><li>The creation, deployment and maintenance of reports using MS SQL Server and Crystal Reports.</li><li>Creation and maintenance of MS SQL database. The writing, debugging and deployment of stored procedures and functions within SQL. Creation and updates on tables and data.</li><li>Evaluating, modifying, testing, debugging, and implementing existing software applications, modules, and systems in order to effectively maintain data integrity, optimize system performance, and output accuracy.</li><li>Provided production support and enhancements to both Legacy software systems and new applications.</li></ul> at FasTraxPOS

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  Joy ThompsonJoy Thompson

  Executive Director at Court Appointed Special Advocates of Mesa CountyExecutive Director at Court Appointed Special Advocates of Mesa County

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  Billie-Jean PennBillie-Jean Penn

  Store Manager at The Reject ShopStore Manager at The Reject Shop