Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Yovanca Popovich
Zuccoli,NT
Summary
Overview
20
years of professional experience
Work History
Gangulu Enterprises Pty Ltd
Director
05.2013 - Current
Job overview
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
SElf Employed
Remedial Massage Therapist
02.2008 - Current
Job overview
- Assessed clients to determine appropriate massage techniques to apply.
- Prepared oils and lotions for massages.
- Established and implemented massage protocols and procedures.
- Collaborated with other healthcare professionals to develop treatment plans.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Analyzed postural assessments and range of motion.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Utilized trigger point therapy and myofascial release techniques to address clients'' specific pain points, contributing to improved mobility and pain reduction.
- Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
- Educated clients on the benefits of regular massage therapy and self-care techniques to maintain overall wellness.
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
Outback Financial Services Pty Ltd
Director
01.2004 - 11.2009
Job overview
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
Australian Institute of Applied SciencesQueensland
Diploma from Massage Therapy
University Overview
IVHHD School of Meditation & Alternative TherapiesQueensland
Certificate from Meditation Teaching And Holistic Counselling
10.2014
University Overview
Skills
- Budget Control
- Business Administration
- Operations Management
- Business Planning
- Contract Management
- Staff Management
- Business Development
- Rules and Regulations
- Hiring and Retention
- Issues Resolution
- Team Management
- Verbal and Written Communication
Additional Information
Additional Information
Well grounded approach to all situations. Great interpersonal skills and conflict resolution. Efficient and organised individual.
Timeline
Director
Gangulu Enterprises Pty Ltd
05.2013 - Current
Remedial Massage Therapist
SElf Employed
02.2008 - Current
Director
Outback Financial Services Pty Ltd
01.2004 - 11.2009
Australian Institute of Applied Sciences
Diploma from Massage Therapy
IVHHD School of Meditation & Alternative Therapies
Certificate from Meditation Teaching And Holistic Counselling
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