Yu-Cha Lin
4A Reid Street, Ermington,Australia
Summary
Experienced food service professional adept in managing fast-paced environments. Skilled in staff training, inventory management, and customer service, ensuring high standards and efficiency. Reliable and adaptable to changing needs, driving continuous improvement and operational excellence. I am eager to leverage my experience and passion for continuous improvement to tackle new challenges and advance my professional growth. Committed to expanding my expertise and embracing fresh opportunities that align with my goals for personal and career development.
Overview
5
5
years of professional experience
Work History
Fast Food Supervisor
Freddy's Fried Chicken
07.2024 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Fast Food Attendant
Freddy's Fried Chicken
02.2024 - 07.2024
- Prepared a wide variety of menu items, ensuring consistency in taste and presentation.
- Maintained open communication with management regarding operational improvements, contributing to ongoing growth and success of the restaurant.
- Demonstrated excellent multitasking abilities by efficiently handling multiple orders simultaneously, leading to increased productivity and customer satisfaction.
- Assisted in maintaining a clean and organized work environment for optimal productivity and safety.
Sales Associate
Tommy Hilfiger
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Cafe Attendant
San Churros
09.2019 - 02.2021
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
Education
Bachelor of Business -
University of Technology Sydney
12.2026
Higher School Certificate - English Advanced, Mathematics Standard, Food Technology, Legal Studies, Korean Beginners
Carlingford High School
09-2022
Skills
- Communication
- Teamwork
- Customer Service
- Sales Negotiation
- POS
- Cash Handling
- Food and Drink Preparation
- Upselling
- Inventory control and record keeping
- Supervision for shifts of three to four team members
Languages
Chinese (Mandarin)
Limited Working
Korean
Elementary
Timeline
Fast Food Supervisor
Freddy's Fried Chicken
07.2024 - Current
Fast Food Attendant
Freddy's Fried Chicken
02.2024 - 07.2024
Sales Associate
Tommy Hilfiger
10.2022 - 01.2023
Cafe Attendant
San Churros
09.2019 - 02.2021
Bachelor of Business -
University of Technology Sydney
Higher School Certificate - English Advanced, Mathematics Standard, Food Technology, Legal Studies, Korean Beginners
Carlingford High School
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