Yu-Chen Lo
Fortitude Valley,QLD
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Massage Practitioner
Self-Employment
03.2023 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Prepared oils and lotions for massages.
Cashier
Employee
12.2020 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Restaurant Waitress
Employee
06.2019 - 10.2019
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Bachelor Of Medical Imaging - Health Information Technology
Queensland University of Technology
Brisbane, QLD12.2026
Skills
- Cooperative Attitude
- Feedback Acceptance
- Customer Assistance
- Positive Interactions
- Social Perception
- Exam Room Preparation
- Schedule Optimization
- Adaptable and Flexible
- Office Equipment Operation
Timeline
Massage Practitioner
Self-Employment
03.2023 - Current
Cashier
Employee
12.2020 - 06.2021
Restaurant Waitress
Employee
06.2019 - 10.2019
Bachelor Of Medical Imaging - Health Information Technology
Queensland University of Technology
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