Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate
YU-CHIA  CHENG

YU-CHIA CHENG

Summary

A results-driven business professional with a passion for sales, leadership, and negotiation. Recognized as a Regional Sales Champion at Mary Kay, I excel in high-performance sales, customer engagement, and persuasive communication . My retail experience at TK Max has strengthened my ability to thrive in fast-paced environments and deliver exceptional service.

With strong analytical and strategic skills, I have conducted business reports for Australia Post, KMD, Premier Investments, and Starbucks Coffee at Home, utilizing SWOT analysis and financial modelling to drive insights. A fast learner and adaptable professional, I am actively seeking opportunities in the beauty, fashion, and retail industries, eager to start from an entry-level or internship position and grow within a dynamic company. growing within a company that values innovation and talent.

Overview

5
5
years of professional experience

Work History

Sales Representative

Mary Kay
02.2020 - 02.2022
  • High performance, regional sales champion at Mary Kay
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Sales Associate

TK Max
11.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Diploma - Business

Brisbane, QLD
12-2024

Skills

  • Interpersonal communication skills
  • Problem-solving skills
  • Sales presentations
  • Sales closing
  • Customer relations
  • Teamwork and collaboration
  • Sales strategy development
  • Goal oriented
  • Outgoing personality
  • Performance improvement
  • Contract negotiations
  • Customer relationship building

Languages

English
Professional Working
Chinese
Native or Bilingual

Timeline

Sales Associate

TK Max
11.2024 - 01.2025

Sales Representative

Mary Kay
02.2020 - 02.2022

Diploma - Business

YU-CHIA CHENG