Yu-Chieh Liao
Melbourne,VIC
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Operations Department Agent
HYTECH S TECHNOLOGY PTY LTD
02.2019 - 06.2021
- Professional duties include maintenance of trading software (MT4/MT5) and managing client data registered on Website backend.
- The job also involves conducting client data audits and reviewing payment methods and transaction records.
- Standardised and improved email template database and implemented standardised communication process with Customer Service Department. Achieved 50% improvement in efficiency.
- Collaborated with IT department to streamline Deposit/Withdrawal processes, resulting in 30-40% improvement in operational efficiency
- Additionally, I collected and reported customer payment data to assist with compliance evaluations for transaction gateway management.
Marketing Specialist
NEWFANGLED ADVERTISEMENT CO LTD
10.2017 - 01.2019
- As part of my professional duties, I oversee and coordinate the progress of multiple teams, including those responsible for artwork, production output, and construction scheduling
- I ensure that each team meets their targets and establish clear procedures with clients for project acceptance, reporting, and payment
- Furthermore, I have assisted renowned brands like K-Swiss, Under Armour, and Puma in designing and implementing seasonal displays for department stores and counters nationwide.
Education
Master of Business - Financial And Risk Management
Monash University
Melbourne 02.2021 - 12.2022
Bachelor of Arts - History
National Chengchi University
Taiwan2017
Skills
- Microsoft Office tools (word, excel, PowerPoint)
- Capacity to communicate with foreigners (English and Chinese users)
- Using tools (R) to perform statistical analysis and data visualisation
- Acknowledgement of financial system and risk assessment approaches
- Legislative knowledge (In Corporate Act and anti-money laundering)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Business - Financial And Risk Management
Monash University
02.2021 - 12.2022
Operations Department Agent
HYTECH S TECHNOLOGY PTY LTD
02.2019 - 06.2021
Marketing Specialist
NEWFANGLED ADVERTISEMENT CO LTD
10.2017 - 01.2019
Bachelor of Arts - History
National Chengchi University
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