Yu Deng
Kingston,TAS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Hardworking team player with expertise in completing various clerical tasks and offering customer support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Causal Office Administrative Assistant & Bookkeeper
JB Electrical Pty Ltd
06.2021 - Current
- Responded to 20 call inquiries from customers seeking information per day
- Maintained and processed 50 invoices, deposits, and money logs per day.
- 100% accuracy of payroll for employees and maintained detailed records of procedures.
Manager Assistant
Minti Bubble Tea and The Gourmet Space Restaurant
06.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations. Obtained five stars on Google review.
- Monitored cash intake and deposit records. Made 100% accuracy, and reduced 20% discrepancies.
- Managed 8 suppliers to complete regular inventory counts to verify stock levels. Reduced stock by 20% to ensure smooth cash flow and fresh products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Formed and managed 800 customer member groups on 'WeChat' social media platform.
Customer Services Representative
The Gourmet Space Restaurant
06.2019 - 07.2021
- Welcomed customers and helped determine their needs.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, and handled concerns quickly
- Counted money in drawers at the beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Education
Diploma of leadership and - management
TasTafe
Hobart, Tasmania01.2019
Master of Arts - Accounting
RMIT
Melbourne, VIC06.2015
Skills
- Advanced MS Office Suite Knowledge
- Merchandising
- Cash Register Operation
- Bookkeeping Software
- Customer Complaint Resolution
- Customer Service and Assistance
- Customer and Client Relations
Additional Information
HLTAID011 First Aid
Working with Vulnerable people
Driver's license with own transport
Languages
Chinese (Mandarin)
English
Timeline
Manager Assistant
Minti Bubble Tea and The Gourmet Space Restaurant
06.2021 - 03.2023
Causal Office Administrative Assistant & Bookkeeper
JB Electrical Pty Ltd
06.2021 - Current
Customer Services Representative
The Gourmet Space Restaurant
06.2019 - 07.2021
Diploma of leadership and - management
TasTafe
Master of Arts - Accounting
RMIT
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