Yu Du
Zetland, Sydney
Summary
I have extensive makeup experience and product knowledge, expert in providing personalized makeup suggestions, building strong customer relationships and delivering exceptional customer service. Passionate about helping clients achieve their beauty goals with expert guidance and product recommendations.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
SAKURA Cosmetic
2023.07 - 2024.04
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Customer Manager Internship
Bank Of NingBo
2022.07 - 2022.10
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Clothing Sales Intern
Vero Moda
2019.10 - 2019.12
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- I learned the workflow and sales techniques in a clothing store, actively collaborated with colleagues to create a positive sales atmosphere. Utilizing customer individuality, I provided suitable clothing combinations for a personalized shopping experience
- During my first sales experience, I curated a complete outfit for a sophisticated and elegant female customer, creating a delightful shopping experience. She made a significant purchase of three items totaling over a thousand and even requested to take a photo with me to commemorate the occasion.
- participated in inventory work at the clothing store. Despite the detailed and time-consuming nature, requiring a 12-hour standing commitment while ensuring accuracy, I believe the hard work invested provided valuable experience. This sales experience has been a memorable and rewarding journey for me
Education
Master of Commerce - Marketing Analytics
University of New South Wales
Sydney, NSW05.2025
Summer School - Leadership Perspectives
Harvard University
Boston08.2024
Bachelor of Arts - Economics
University of Queensland
Brisbane, QLD12.2022
Skills
- Sales expertise
- Customer Service
- Products knowledge
- Relationship Building
- Trend Awareness
- Time Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Beauty Advisor
SAKURA Cosmetic
2023.07 - 2024.04
Customer Manager Internship
Bank Of NingBo
2022.07 - 2022.10
Clothing Sales Intern
Vero Moda
2019.10 - 2019.12
Master of Commerce - Marketing Analytics
University of New South Wales
Summer School - Leadership Perspectives
Harvard University
Bachelor of Arts - Economics
University of Queensland
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