Yu-Han Gao
Canberra,ACT
Summary
Dedicated professional with 8 years of experience in the food service industry, specializing in behind-the-scenes roles. Proven expertise in ensuring food safety compliance, managing high-pressure environments, and efficiently training staff. Proficient in overseeing and maintaining food bars with a keen eye for detail. Adept at working seamlessly under pressure while ensuring a smooth operational flow. Demonstrated ability to lead and mentor team members to uphold quality standards. Effective communicator with a strong commitment to upholding the highest standards in food service operations.
Overview
15
15
years of professional experience
Work History
Waitress
Star Buffet
Kambah, ACT
04.2015 - Current
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Trained new employees to perform duties.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Cashier
Watsons
YunLin, Taiwan
12.2011 - 10.2014
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed customer payments quickly and returned exact change and receipts.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Manager
Convenience Store
YunLin, Taiwan
05.2009 - 10.2011
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored staff performance and addressed issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Diploma - Cookery
Canberra Business And Technology College
Canberra, ACT07-2023
Bachelor - Information Management Department
Global Technology University
Douliou Taiwan06-2010
Skills
- Safe Food Handling
- Food Station Setup
- Table Turnover
- Food Safety Understanding
- Cash Handling
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Waitress
Star Buffet
04.2015 - Current
Cashier
Watsons
12.2011 - 10.2014
Manager
Convenience Store
05.2009 - 10.2011
Diploma - Cookery
Canberra Business And Technology College
Bachelor - Information Management Department
Global Technology University
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