YU HSUAN CHANG
Lindfield,NSW
Summary
Customer-focused professional with 10+ years of experience across sales, retail, customer service, stakeholder coordination and multinational corporate operations. Strong ability to build trusted customer relationships, identify needs, communicate with different stakeholders, resolve issues quickly and maintain high service standards. Experienced in luxury retail, hospitality, event management and corporate environments, with proven strengths in negotiation, follow-up, problem solving, coordination and working under pressure. Motivated to bring a proactive, relationship-driven approach to territory sales and business development in Australia.
Overview
14
14
years of professional experience
Work History
Treasury Supervisor
Treasury Supervisor
07.2019 - 03.2026
- Acted as a primary contact between international banking partners and internal teams across APAC and overseas markets, developing strong professional relationships and ensuring smooth operations.
- Coordinated finance, IT, accounting, tax and external partners to resolve operational issues swiftly, ensuring projects remained on track.
- Managed urgent operational issues under tight deadlines, applying practical problem-solving and clear communication to minimise business disruption.
- Built trusted relationships through proactive follow-up, responsiveness and consistent service.
- Supported IPO-related requirements and bank-to-ERP integration projects, coordinating information and expectations across teams.
- Identified process issues and implemented improvements to enhance efficiency and reduce operational errors.
- Mentored new team members and supported effective communication, knowledge sharing and teamwork.
Sales Associate
Les Néréides
05.2017 - 06.2019
- Provided premium customer service and built long-term relationships with customers in a luxury retail environment.
- Identified customer needs, recommended suitable products and created personalised shopping experiences to support sales growth.
- Worked toward sales targets while maintaining strong customer satisfaction and brand standards.
- Managed stock replenishment, inventory control and merchandise receiving to maintain product availability.
- Maintained product displays and supported promotional and new-product activities.
Front of House
Bao Dao Taiwanese Restaurant
, Australia
04.2016 - 04.2017
- Delivered friendly and efficient customer service in a fast-paced, multicultural environment.
- Handled customer enquiries and service issues professionally, adapting communication to different customer needs.
- Coordinated supplier orders and stock replenishment to support smooth daily operations.
- Worked closely with team members during peak periods to maintain service quality and customer satisfaction.
- Australia
Wedding Coordinator & Master of Ceremonies
Crystal Plaza
02.2012 - 03.2016
- Managed client relationships from initial consultation through event completion, understanding customer expectations and delivering tailored solutions.
- Coordinated clients, suppliers, venue staff and service providers to deliver successful events.
- Handled last-minute changes and unexpected issues calmly while protecting customer satisfaction and event quality.
- Hosted wedding receptions and communicated confidently with large audiences, strengthening presentation and interpersonal skills.
Education
Bachelor of Business Administration - Finance
St. John's University
TaiwanSkills
- Customer Relationship Management
- Sales & Business Development
- Stakeholder Management
- Relationship Building & Problem Solving
- Conflict Resolution
- Cash management
- Risk assessment
Additional Information
Australian-based candidate, Available for customer-facing and field-based sales environments, Strong interest in Chinese grocery, FMCG and retail markets
Systems And Tools
- Microsoft Excel
- Microsoft Office Suite
- SAP
- ERP Systems
- Treasury Management Systems (TMS)
Languages
- Mandarin Chinese, Native / Fluent (Reading, Writing, Speaking)
- English, Intermediate (Reading, Writing, Speaking)
- Cantonese, Basic (Listening)
Key Transferable Achievements
- Microsoft Excel
- Microsoft Office Suite
- SAP
- ERP Systems
- Treasury Management Systems (TMS)
Core Sales And Business Strengths
- Microsoft Excel
- Microsoft Office Suite
- SAP
- ERP Systems
- Treasury Management Systems (TMS)
Timeline
Treasury Supervisor
Treasury Supervisor
07.2019 - 03.2026
Sales Associate
Les Néréides
05.2017 - 06.2019
Front of House
Bao Dao Taiwanese Restaurant
04.2016 - 04.2017
Wedding Coordinator & Master of Ceremonies
Crystal Plaza
02.2012 - 03.2016
Bachelor of Business Administration - Finance
St. John's University