YU KUMAGAI
13 Abingdon Street ,Woolloongabba QLD
Summary
A talent for remaining professional, calm and efficient.
At my previous job, I basically worked full-time on weekdays.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Japan Agricultural Cooperatives
04.2019 - 08.2023
- Delivered quality service by providing warm and welcoming environment.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed time efficiently in order to complete all tasks within deadlines.
Event Staff Member, Event Chief Staff
Oriental Guard Research Corporation
03.2016 - 03.2019
- Proven ability to learn quickly and adapt to new situations.
- Provided friendly and attentive service
- Hung up posters, banners and decorations for promotional events.
Education
English Composition
Langports Academy BNE
Brisbane, QLD02.2024
Bachelor of Economics -
Tohoku Gakuin University
Sendai ,Japan03.2019
Skills
- Japanese: Native
- English: Intermediate
- Japanese Cuisine knowledge
- Accurate money handling
- Multitasking
- Strong communication skills
- Flexible schedule capability
- Organized and efficient server
Certification
- English intermediate
- Sales Essentials Certificate
(TOEIC: over 550)
VISA TYPE
・Working Holiday(25th,Nov,2023-24th,Nov,2024)
Timeline
Insurance Customer Service Representative
Japan Agricultural Cooperatives
04.2019 - 08.2023
Event Staff Member, Event Chief Staff
Oriental Guard Research Corporation
03.2016 - 03.2019
English Composition
Langports Academy BNE
Bachelor of Economics -
Tohoku Gakuin University
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