YU-RU CHEN
Melbourne,Australia
Summary
Dynamic and passionate hospitality professional with extensive experience as a Bartender and Venue Manager, eager to bring my skills in customer service and team management to your establishment. My background in cabin crew and travel consultancy has strengthened my ability to connect with diverse clients and create memorable experiences. Excited to contribute to your team and enhance the guest experience with enthusiasm and dedication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Venue Manager
Murrumbeena Wine Bar
04.2024 - Current
- Establish efficient timetables and promptly resolving issues to ensure that the bar is adequately manned at busy times
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally
- Train staff to provide excellent service to patrons
Assistant Venue Manager
Neptune Wine Bar Restaurant
01.2024 - Current
- Overseeing daily operations, ensuring the restaurant and bar run efficiently
- Handling customer complaints and resolving issues promptly
- Assisting in budgeting, forecasting and meeting sales target
Bartender
Henry Sugar Wine Bar Restaurant
08.2024 - 12.2024
- Provide each customer with consistently excellent service while keeping a secure
- Planning drink menus and informing customers about new beverages and specials
Bartender
Ichi Ni Nana
12.2023 - 04.2024
- Company Overview: Melbourne, VIC
- Train new hires to mix drinks properly, serve drinks responsibly, and ensure customers are satisfied
- Collaborated on seasonal drink menus and invented several lucrative cocktail recipes
- Make cocktail prebatches according to standard, and create new recipe
- Melbourne, VIC
Bartender
The Cloakroom Bar
12.2023 - 02.2024
- Company Overview: Melbourne, VIC
- Plan and present bar menu, and make sure the bar operates smoothly
- Restock and replenish bar inventory and supplies
- Assess customers' needs and preferences and make recommendations
- Melbourne, VIC
Bartender
Golden Monkey
06.2022 - 09.2023
- Company Overview: Melbourne, VIC
- Served customers in busy bar setting efficiently and accurately
- Operated as sole bartender on weekday shifts and with one other bartender on busy nights and weekends
- Processed payments, handled cash, operated cash register, maintained inventories, and performed other tasks as assigned
- Melbourne, VIC
Bartender / Team Leader
Work Club Orderfleet
01.2023 - 04.2023
- Company Overview: Melbourne
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Melbourne
Cabin Crew
EVA AIR
11.2015 - 06.2022
- Maintained cabin safety until passengers disembarked Resolved any situations in a calm and professional manner
- Got reward letter from passengers more than 5 times per year
- Understanding the duties of your assigned position during flight and acting your best
Travel Consultant
Lion Travel International
05.2013 - 10.2015
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Increase individual sales by 20% annually and meet the revenue and profit KPI each month
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Education
MBA And Master of Global Project Management -
TORRENS UNIVERSITY
Melbourne, VIC08.2024
Skills
- Sales and Upselling
- Customer Service and Engagement
- Team Leadership and Training
- Cash Handling and Transaction Management
- Product Knowledge and Promotion
- Problem Solving and Conflict Resolution
- Communication and Interpersonal Skills
Certification
- RSA Certificate
- CPR+AED Rescued license
Languages
English
Full Professional
Mandarin
Native or Bilingual
Timeline
Bartender
Henry Sugar Wine Bar Restaurant
08.2024 - 12.2024
Venue Manager
Murrumbeena Wine Bar
04.2024 - Current
Assistant Venue Manager
Neptune Wine Bar Restaurant
01.2024 - Current
Bartender
The Cloakroom Bar
12.2023 - 02.2024
Bartender
Ichi Ni Nana
12.2023 - 04.2024
Bartender / Team Leader
Work Club Orderfleet
01.2023 - 04.2023
Bartender
Golden Monkey
06.2022 - 09.2023
Cabin Crew
EVA AIR
11.2015 - 06.2022
Travel Consultant
Lion Travel International
05.2013 - 10.2015
MBA And Master of Global Project Management -
TORRENS UNIVERSITY
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