Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yu Tang

Melbourne,VIC

Summary

Dedicated professional with expertise in customer service and conflict resolution. Proven track record in project management and team collaboration, ensuring timely delivery and optimal production. A detail-oriented approach enhances communication and fosters positive relationships across diverse teams.

Overview

1
1
year of professional experience

Work History

Intermediary

SKY Cleaning Service
Melbourne, Victoria
01.2025 - Current
  • Prioritized and organised Prioritised tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilised advanced technical skills and expertise to troubleshoot complex problems and implement solutions. Prioritised

Acting manager

Northern Dumpling 菜根香
Melbourne, Victoria
06.2024 - 01.2025
  • Processed purchase orders and tracked shipments for accuracy.
  • Stored and handled chemicals properly according to safety data sheets and DoFoodSafely standards to minimize accidents and mishaps.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Ensured all team members were aware of their roles and responsibilities and had necessary resources available.
  • Partnered with suppliers, buyers, schedulers, shipping and receiving, quality and production teams to promote timely delivery, availability and production usage of materials for optimal production.

Public Relations Intern

RoboCT
Melbourne, Victoria
04.2024 - 06.2024
  • Collaborated with creative teams to align messaging across various channels.
  • Coordinated with vendors and media outlets for timely execution of campaigns.
  • Guided customers through product features and services effectively.
  • Resolved customer complaints in a timely manner, while maintaining a professional attitude.

Education

Bachelor of Public Relations - Public Relations

Swinburne University of Technology
Melbourne, VIC
12-2025

Skills

  • Customer service
  • Public relations
  • Conflict resolution
  • Project management
  • Written communication
  • Interpersonal communication
  • Teamwork and collaboration

Timeline

Intermediary

SKY Cleaning Service
01.2025 - Current

Acting manager

Northern Dumpling 菜根香
06.2024 - 01.2025

Public Relations Intern

RoboCT
04.2024 - 06.2024

Bachelor of Public Relations - Public Relations

Swinburne University of Technology

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Yu Tang