Yu Tanikawa
Camperdown,NSW
Summary
Hardworking and passionate job seeker with excellent customer service skills. Nomination as "Expert Staff" at a university office dealing with diverse customers, and the ongoing internship experience at Australian local business helps me be ready for providing high quality services.
Overview
3
3
years of professional experience
Work History
Marketing Intern
Livelo
07.2023 - Current
- Independently working on creating EC website by using Shopify.
- Rearrange the products displayed in partnership cafe, improved the visibility of them.
- Wrote engaging and successful marketing, advertising, and website copy.
Customer Service Associate
Waseda Portal Office
12.2020 - 02.2023
- Dealt with wide variety of inquiries every day with positive attitude and precise response.
- Answered customer calls with proper instructions, less waiting time. (understand whether the inquiry can be dealt in our office, and guide to the proper contacts)
- Manual pages are over 500, therefore always did not hesitate to ask questions to supervisor.
- Led a project to improve OJT program, and created an environment to do OJT solely with part-time workers.
- Promoted as "Expert staff" as a result of contribution for the office.
Education
Bachelor of Arts - Philosophy
Waseda University
Tokyo, Japan03.2025
Exchange Program - Philosophy
University of Sydney
Sydney, NSW12.2023
Skills
- Fluent in Japanese
- Intermediate English
- Customer Service and Assistance
- Prioritizing Calls
- Safe Work Practices
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Marketing Intern
Livelo
07.2023 - Current
Customer Service Associate
Waseda Portal Office
12.2020 - 02.2023
Bachelor of Arts - Philosophy
Waseda University
Exchange Program - Philosophy
University of Sydney
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