Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YU-YI TSENG (Minni)

Canberra,ACT

Summary

Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience

Work History

Waiting Staff Member

B&O Burgers / Here Caffe
Taipei, Taiwan
10.2014 - 09.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.

Boba Barista

Dauling Boba Tea Shop
Taipei, Taiwan
11.2017 - 01.2019
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Public Relations Assistant

Mdmmd Whole Sale International Co.,Ltd.
Taipei, Taiwan
09.2016 - 05.2018
  • Assisted with planning, development and implementation of company projects and programs.
  • Resolved complaints to maintain customer satisfaction.
  • Managed content on company website, delivering prompt updates during emergency situations.

Marketing Manager

WO XIANG INTERNATIONAL FOOD CO., LTD.
Taipei, Taiwan
09.2018 - 04.2023
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Education

Bachelor of Arts - Ethnic And Minority Studies

National Chengchi University
Taiwan
06.2016

Skills

  • Ordering Procedures
  • Guest Engagement
  • Service Quality
  • Basic Espresso Machine Operation
  • Beverage Preparation
  • Excellent Math Skills

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Marketing Manager

WO XIANG INTERNATIONAL FOOD CO., LTD.
09.2018 - 04.2023

Boba Barista

Dauling Boba Tea Shop
11.2017 - 01.2019

Public Relations Assistant

Mdmmd Whole Sale International Co.,Ltd.
09.2016 - 05.2018

Waiting Staff Member

B&O Burgers / Here Caffe
10.2014 - 09.2016

Bachelor of Arts - Ethnic And Minority Studies

National Chengchi University

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YU-YI TSENG (Minni)