Summary
Overview
Work History
Education
Skills
Availability
Visa Status
Volunteering
Timeline
CustomerServiceRepresentative

Yu Zhao

Ashfield,NSW

Summary

Results-driven Data Science graduate with a strong background in economic statistics. Demonstrated expertise in data analysis, logistics, and sales.

Proven record of delivering exceptional customer service and optimizing processes. Proficient in Mandarin and English. Committed to community engagement and environmental advocacy. Known for collaborative problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

RT-MART
12.2021 - 01.2023
  • Provided top-notch customer service by welcoming and assisting customers, creating a welcoming shopping atmosphere.
  • Efficiently processed transactions at self-checkout stations, addressing inquiries and ensuring customer satisfaction.
  • Collaborated across departments to uphold an organized checkout area, manage inventory, and promote loyalty programs for customer retention.
  • Demonstrated precise cash handling, ensuring accurate transactions and preventing discrepancies.

Data Analyst

Carrefour, Management Consulting Service Co., Ltd
09.2018 - 09.2021
  • Conducted in-depth analysis of inventory, logistics, and sales data, providing critical insights for decision-making.
  • Managed sales data settlement and conducted audits for seamless operational efficiency.
  • Led the development of RPA projects, optimizing processes and workflow automation.
  • Collaborated with cross-functional teams, ensuring effective communication and alignment of objectives.

Education

Master of Data Science - Engineering Technology

The University of Sydney
Sydney, NSW
06.2024

Bachelor of Economic Statistics - Economics

South-Central Minzu University
Wuhan, China
06.2018

Skills

  • Language Proficiency: Fluent in Mandarin and English
  • Certification: Holds RSA Certification
  • Interpersonal Skills: Highly effective communicator, approachable, and eager to assist others Adept at building and maintaining meaningful friendships Enthusiastic about continuous learning and skill development
  • Outdoor Enthusiast: Passionate hiker who enjoys exploring the natural world with friends
  • Community Engagement: Committed to volunteering for positive contributions to various community projects
  • Cultural Curiosity: Fascinated by diverse cultures and always eager to learn about different facets of the world

Availability

  • Mon. to Tue.: 6 am - 6 pm
  • Wed. to Sun.: 6 am – 10 pm

Visa Status

Student (Subclass 500) visa

Volunteering

  • Coordinator, Event Management
    Successfully managed and coordinated the premiere night of the "Marilyn Monroe - The Woman Behind the Icon" exhibition in Sydney, ensuring a seamless and memorable event.
  • Sign Language Advocate
    Provided essential daily sign language communication support to the deaf community in Hongshan District, Wuhan, enhancing accessibility and inclusivity.
  • Leadership and Education
    Orchestrated engaging picture book reading initiatives at a local charity organization and Hope Primary School, enriching children's learning experiences and fostering a love for reading.
  • First Aid Volunteer
    Acquired fundamental first aid training while contributing to the well-being of athletes in the China University Football League, Southwest Division, honing the ability to remain calm under pressure and respond effectively to emergencies.
  • Environmental Advocate
    Engaged in forest preservation efforts, expanding knowledge about diverse tree species and contributing to environmental conservation.

Timeline

Customer Service Representative

RT-MART
12.2021 - 01.2023

Data Analyst

Carrefour, Management Consulting Service Co., Ltd
09.2018 - 09.2021

Master of Data Science - Engineering Technology

The University of Sydney

Bachelor of Economic Statistics - Economics

South-Central Minzu University

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Yu Zhao