Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuan Gao

Melbourne,Vic

Summary

I am a recent IT graduate with a double degree in accounting and finance from my undergraduate studies. I bring a versatile background that combines extensive experience in IT, finance, and customer relationship management. My professional journey includes roles such as a Lobby Manager at Jiangsu Bank and a position in IT, where I developed proficiency in backend programming with Java and Python and frontend development using the Vue framework.

When working at Smart User, I honed my customer service and financial product sales skills, successfully meeting and exceeding performance targets. I applied my technical skills to manage servers, maintain systems, and debug software in the IT sector, ensuring operational efficiency and reliability. My ability to blend strategic sales techniques with solid technical expertise allows me to deliver solutions that align with customer needs and business objectives.

I seek to leverage my diverse skill set in a role that challenges me to further develop and apply my skills in IT and finance.

Overview

2
2
years of professional experience

Work History

Intern

Aiken Industrial Technology Co.
01.2024 - 02.2024

My internship at Aiken Industrial Technology Co. in Changzhou, China, was a formative experience primarily focused on learning server management and operations within the company's IT department. My primary responsibility was to master the skills necessary to monitor and maintain the servers, ensuring their stability and preventing any potential system crashes. I learned how to optimize system performance and preemptively address failures through real-time monitoring and regular maintenance.

I was also exposed to the company's IT processes, including software development, system deployment, and network security management. This exposure gave me a comprehensive understanding of IT infrastructure construction and management. I also had the opportunity to perform basic debugging on existing code, which enhanced my programming skills and deepened my knowledge of the software development lifecycle.

Throughout the internship, I received substantial support and guidance from other team members, which was crucial in helping me quickly adapt to the work environment and enhance my professional abilities. This internship improved my technical skills and strengthened my ability to solve complex problems, laying a solid foundation for my future career.

Intern

Bank Of Jiangsu
10.2023 - 11.2023

My internship experience at Jiangsu Bank in China was invaluable to my career journey. As an intern, I worked as an assistant lobby manager in the retail banking sector. I was responsible for greeting customers, addressing their inquiries, and assisting them with banking services, such as opening accounts and processing bank cards. This role not only familiarized me with the bank's daily operations but also enhanced my communication and problem-solving skills.

Additionally, I had the chance to accompany account managers on visits to companies that required loans. Through these visits, I learned about the responsibilities of an account manager in a commercial bank. This included understanding clients' business operations and financial status, assessing loan risks, and crafting loan proposals. These experiences deepened my understanding of the bank's corporate services and improved my professional knowledge and analytical skills.

Throughout my internship, I received enthusiastic support and professional guidance from my colleagues, which helped me quickly adapt to the environment and effectively complete my tasks. This experience not only strengthened my professional skills but also clarified my career goals and plans for the future.

Intern

Smart Users
02.2022 - 05.2022

As a Sales Manager at Smart User in Melbourne, Australia, I was primarily responsible for promoting and selling the company's energy-saving products. These products aim to help Australian users reduce energy consumption and promote environmental sustainability. My role involved direct communication with potential clients, market research, and developing sales strategies.

In each sales campaign, I successfully met or even exceeded sales targets, reflecting my professional skills and passion for my work. By understanding customers' specific needs, I provided them with tailored solutions, ensuring that they could derive maximum value from our energy-saving products. My serious approach to each customer helped me establish strong client relationships and build a good reputation for our products.

Additionally, I participated in several team collaboration projects. Working closely with colleagues, we collectively advanced the growth and expansion of the company's energy-saving products in the Australian market. These experiences enhanced my sales skills and deepened my understanding of market dynamics.

My work experience at Smart User significantly improved my sales management and customer service skills while honing my market analysis and teamwork abilities

Education

Master of Information Technology - Clayton

Monash University
Melbourne, VIC
06.2024

Bachelor of Accounting And Finance - Burwood

Deakin University
Melbourne, VIC
11.2021

Skills

-Customer Relationship Management: Ability to establish and maintain strong customer relations, providing personalized service during my tenure at Smart User Company


-Market Research and Analysis: Proficient in conducting market research and data analysis to develop effective sales strategies


-Sales Strategy Development: Can create and implement sales plans to meet and exceed sales targets


-IT and Technical Skills: With a master’s degree in IT, I am skilled in server management, system maintenance, and basic coding debugging


-Financial Analysis: Based on my double degree in accounting and finance, I can perform financial report analysis and support financial decision-making


-Team Collaboration: Demonstrated excellent teamwork abilities in multiple projects, effectively collaborating with team members to advance project progress


-Problem Solving: Quick identification and effective resolution of technical and customer service issues


-Project Management: Ability to manage multiple tasks and projects, ensuring timely achievement of project objectives


-Communication Skills: Effective communication with individuals from diverse backgrounds, whether they are internal team members or external clients


-Adaptability: Quick adaptation to different work environments and challenges, continuously enhancing personal skills and knowledge

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Intern

Aiken Industrial Technology Co.
01.2024 - 02.2024

Intern

Bank Of Jiangsu
10.2023 - 11.2023

Intern

Smart Users
02.2022 - 05.2022

Master of Information Technology - Clayton

Monash University

Bachelor of Accounting And Finance - Burwood

Deakin University
Yuan Gao