YUAN TIAN
TRINITY GARDENS,South Australia
Summary
Dynamic leader with a proven track record at Sanly Group Pty Ltd, excelling in customer service and team leadership. Mastered inventory and cash control, boosting customer satisfaction through strategic staff training. Skilled in problem-solving and multitasking, significantly improved store operations and financial objectives. Expert in fostering positive customer relations and executing effective loss prevention strategies.
Overview
16
16
years of professional experience
Work History
Store Manager
Sanly Group Pty Ltd
02.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Shop Owner
Adelaide Scent
01.2009 - 10.2010
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Prepared annual budgets and monitored financial objectives.
- Implemented loss prevention strategies to minimize instances of theft or damage within the store.
Education
Master of Commerce - Marketing And Accounting
University of Adelaide
Adelaide, SA12-2008
Bacgelor of Finance - Finance
Hebei University
Hebei, China07-2005
Skills
- Customer Service and Customer Relations
- Outstanding communication skills
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Team Leadership
Languages
Chinese (Mandarin)
Native or Bilingual
Interests
- Blogging/Vlogging
- Drawing, Painting and Crafting
- DIY and Home Improvement
- Florists
- Baking
Timeline
Store Manager
Sanly Group Pty Ltd
02.2018 - Current
Shop Owner
Adelaide Scent
01.2009 - 10.2010
Master of Commerce - Marketing And Accounting
University of Adelaide
Bacgelor of Finance - Finance
Hebei University
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