Yuan Yang

• Engaged in cold calling, site visits and customer referrals to generate new leads.
• Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

Major Achievements

1. Explore Sydney and Perth market individually on behalf of company.

2. Top sales figures among company, over achieved KPI every month and get awarded by extra bonus for excellent performance.

3. Build and maintain good relationship with key account in the industry. Increase customer satisfaction rate from 81% to 90% by providing great customer service.

• Preparation for setting up Haidilao’s first store in Queensland
• Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Major Achievements

1.The most profitable store in Australia area ( Sales figure NO.1, Profit figure No.1, triple the figure than other store)

2.The most efficiency team within Australia Stores

3.The best service restaurant in Queensland with highly recommended among customers

4. Rated full 5 star restaurant by Queensland Government

• Handled daily customer service aspects and maintained positive relationships with customers.
• Processed incoming and outgoing calls for clients.
• Provided clients with communication assistance.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
• Generated increased sales revenue through effective lead generation and follow-up efforts.

Major Achievements

1. Top sales in almost all main KPI areas.

2. Top 2 sales figures among all 5 store employees (60 in total) , doubled normal full time staff, 1.5 times more than individual target, leading store to rank No.2 in whole state (VIC) for FY 18-19