Yuanchao Huang Ming
Brisbane,AU
Summary
Dynamic retail leader with a proven track record in strategic problem resolution and team management. Expertise in revenue forecasting, CRM software proficiency, and administrative operations has driven substantial growth and enhanced efficiency. Exceptional project management and visual merchandising abilities have consistently contributed to business success. Career aspirations include further leveraging leadership skills to foster innovation and drive performance.
Overview
13
13
years of professional experience
Work History
Omichannel Stock Coordinator
Zimmermann
Brisbane, AU
04.2024 - Current
- Demonstrated initiative and leadership in managing back-of-house operations.
- Collaborated with management and team members to ensure superior store presentation.
- Maintained consistency in return-to-store processes by collaborating closely with Stock Control and E-commerce teams.
- Facilitate bi-annual inventory audits and regular staff training.
- Coordinated with management to identify and resolve inventory discrepancies.
- Tracked shipments, resolved discrepancies with suppliers, and responded to inquiries from customers regarding order status.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided assistance with special projects as assigned by management team members.
Assistant Boutique Manager
Scanlan Theodore
Brisbane, AU
05.2022 - 01.2024
- Directed operations for boutique business.
- Managed boutique operations at Indooroopilly and Queens Plaza locations.
- Ensured timely merchandise replenishment by assessing product requirements.
- Elevated company success through teamwork and strategic planning.
- Partnered with global resellers to drive business growth.
- Structured periodic training sessions for store teams, aligning their capabilities with strategic goals.
- Directed visual merchandising strategies for boutique stores in QLD.
- Analysed business performance data and forecasted business results for upper management.
- Scheduled staff shifts, managed employee timecards and provided feedback on performance.
Sales Expert / Concession Supervisor
David Jones Oroton
Brisbane, AU
09.2020 - 05.2022
- Provided technical advice and support for clients regarding products and services.
- Executed sales strategies within specialised designer handbag section.
- Supervised operations at the Oroton concession within store.
- Provided exemplary customer service to key accounts.
- Integrated new David Jones Amex and loyalty program members into the exclusive platinum club.
- Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.
- Reset store displays for special events and seasonal merchandise changes.
Casual Client Specialist
Salvatore Ferragamo S.p.A.
Brisbane, AU
04.2020 - 09.2021
- Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously.
- Enhanced client relationships by implementing effective service approaches.
- Executed monthly store VM changes as instructed by head office.
Casual Sales Associate
Aje.
Brisbane, AU
10.2019 - 04.2020
- Developed trusting relationships with customers by making personal connections.
- Provided exceptional customer service in dynamic, high-traffic sales setting.
- Answered store and merchandise questions and led customers to wanted items.
- Optimised luxury store’s visual appeal using streamlined VM techniques and efficient layout.
- Achieved individual performance targets, exceeding key benchmarks in sales and returning clients.
Casual Sales Associate
OROTON
Brisbane, AU
01.2018 - 09.2019
- Enhanced global customer engagement through strategic brand presentation.
- Strengthened business relationships by effectively bridging linguistic and cultural gaps.
- Achieved recognition for outstanding sales performance.
- Contributed to sales and customer engagement at sites like Indooroopilly, Airport DFO, and Myer Concession.
Brand Manager
OOAK
Shanghai, CN
02.2016 - 01.2018
- Directed store activities in both Chengdu and Shanghai.
- Planned advertising campaigns for online, print and other mediums.
- Designed sales-driven programs and promotions to facilitate team objectives.
- Optimized budgeting process through detailed review of yearly sales reports.
- Managed the development and manufacturing stages of internal brands by collaborating with external designers.
- Analyzed market behavior to inform strategic recommendations.
- Coordinated product photography and visual merchandising schedules.
- Delivered platforms punctually, boosting sales and user interaction.
- Designed team building programs fostering human development in line with business requirements.
- Maintained up-to-date knowledge of industry trends so that changes can be incorporated into branding activities accordingly.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
Area Manager
Daniel Wellington
Bangkok, TH
07.2014 - 01.2016
- Managed operations for five branches in the Bangkok metropolitan area.
- Compiled consistent reports incorporating key sales performance and operational data.
- Developed marketing strategies in collaboration with mall partners each month.
- Emphasised service to international customers and tourists.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Mentored team members by demonstrating best practices for sales and customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted performance reviews for all employees on a yearly basis.
Department Supervisor
Lane Crawford
Chengdu, CN
05.2013 - 06.2014
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Cultivated relationships with elite clients who are generating yearly revenue exceeding $80,000.
- Served as primary liaison for key stakeholder interactions.
- Coordinated logistics and implementation for exclusive VIP events.
- Researched out-of-stock items to find additional inventory in other store locations.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Managed daily operations, client relations and IT.
Junior Buyer
YOOX NET-A-PORTER GROUP
Shanghai, CN
02.2012 - 05.2013
- Reviewed e-commerce data trends to make strategic seasonal purchasing decisions.
- Developed and presented annual budget reports.
- Negotiated with suppliers to obtain best prices, terms and delivery times.
- Collaborated with merchandising team to oversee imports, duties, and quality control tasks.
- Maintained purchasing records such as item descriptions, lead time and pricing information.
- Created reports, presentations, and documents in Microsoft Office Suite applications.
Education
MBA - Business Administration And Management
ESMOD Paris
France09-2013
Bachelor of Arts - Languages
Sichuan International Studies University
China12.2011
Skills
- Administration
- Team management
- Proficient in Microsoft Office
- Stock Control
- CRM Software Proficiency
- Acquisition Management
- Visual merchandising
- Strategic Problem Resolution
- Employee training
- Revenue Forecasting
- Strong Time Management Skills
- Report preparation
- Research and analysis
- Documentation and record keeping
- Correspondence management
- Project management experience
- Sales forecasting
- Data analysis and logistic support
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Thai
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Omichannel Stock Coordinator
Zimmermann
04.2024 - Current
Assistant Boutique Manager
Scanlan Theodore
05.2022 - 01.2024
Sales Expert / Concession Supervisor
David Jones Oroton
09.2020 - 05.2022
Casual Client Specialist
Salvatore Ferragamo S.p.A.
04.2020 - 09.2021
Casual Sales Associate
Aje.
10.2019 - 04.2020
Casual Sales Associate
OROTON
01.2018 - 09.2019
Brand Manager
OOAK
02.2016 - 01.2018
Area Manager
Daniel Wellington
07.2014 - 01.2016
Department Supervisor
Lane Crawford
05.2013 - 06.2014
Junior Buyer
YOOX NET-A-PORTER GROUP
02.2012 - 05.2013
MBA - Business Administration And Management
ESMOD Paris
Bachelor of Arts - Languages
Sichuan International Studies University
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