YUAN HUNG SHIH
Melbourne,VIC
Summary
I'm a Highly-motivated employee with a desire to take on new challenges. Strong worth ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Furthermore, I'm a very easy-going person that can work with people with different kind of personalities.
Overview
4
4
years of professional experience
Work History
Booking Manager
Alishan Hotel
Chiayi, Alishan
07.2021 - 07.2023
- Provided customer service when necessary
- Resolved customer complaints in a polite manner according to company policy.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Checked with customers to ensure that they were enjoying their time.
Restaurant Waiter
The Grand Hotel Kaohsiung
Kaohsiung TW, Niaosong
02.2020 - 07.2020
- Greeted customers, provided menus and answered questions about menu items.
- Checked on guests during meals to ensure satisfaction with each course.
- Took accurate food and drink orders, using a POS ordering software system.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Resolved customer complaints in a polite manner according to company policy.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Restaurant Cashier
Shi Erguo
Kaohsiung TW, Meishuguan
05.2019 - 09.2019
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Inspected all equipment for proper sanitation before each use.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Greeted customers, answered questions and provided general information regarding menu items.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Education
Bachelor of Arts - ENGLISH
07.2022
Skills
- Workaholic
- Good Team Player
- Problem-Solving
- Order Accuracy
- Positive and Professional
- Service Quality
VISA
Working Holiday Visa Expired on 01 July 2024
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Booking Manager - Alishan Hotel
07.2021 - 07.2023
Restaurant Waiter - The Grand Hotel Kaohsiung
02.2020 - 07.2020
Restaurant Cashier - Shi Erguo
05.2019 - 09.2019
Wenzao Ursuline University of Languages - Bachelor of Arts, ENGLISH
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