Yuanpeng LIU

Key Responsibilities:

Technical Support and Troubleshooting:

• Oversee and manage the IT support ticketing system, ensuring user issues are resolved promptly and efficiently.
• Provide Tier 1 and Tier 2 IT support to address a diverse range of technical problems and minimize downtime.
• Diagnose and resolve hardware and software issues, ensuring optimal system performance and accessibility.

Network Maintenance and Monitoring:

• Monitor network performance, troubleshoot issues, and ensure systems are reliable and accessible.
• Manage and maintain hardware, software, and network infrastructure to achieve high operational performance.
• Collaborate with IT teams to address network-related challenges and implement necessary improvements.

IT Strategy and Operations:

• Develop and execute IT strategies, policies, and procedures to enhance operational efficiency and align with organizational objectives.
• Ensure compliance with security protocols, performance standards, and industry best practices across all IT systems.

User Account and Device Management:

• Configure and maintain user accounts, access permissions, and profiles in platforms such as Microsoft Office 365, SharePoint, OneDrive, and Azure.
• Support the deployment, configuration, and upkeep of end-user hardware and software.
• Assist in managing IT infrastructure, including workstations, printers, mobile devices, AV systems, and VoIP solutions.

IT Procurement and Asset Management:

• Manage IT purchasing activities, including the procurement of hardware, software, and related technology resources.
• Maintain an up-to-date technology asset register and ensure accurate documentation of IT assets and workflows.

Collaboration and Cross-Departmental Coordination:

• Partner with finance, IT support teams, and other departments to facilitate smooth service delivery for complex tasks and issue resolution.
• Foster cross-departmental collaboration to ensure alignment of IT initiatives with business goals.

Performance Monitoring and Continuous Improvement:

• Track and analyze IT system and network performance metrics, identifying areas for improvement and optimization.
• Contribute to the enhancement of IT services and solutions to meet evolving business needs.

Safety and Compliance:

• Support compliance with safety standards, IT security policies, and data protection regulations.
• Promote best practices in IT safety and network security to safeguard organizational assets.