Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuanting Rui

Lidcombe,NSW

Summary

In my previous role as casino customer representative,I developed a solid foundation in dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.


I consistently received positive feedback from customers for my ability to resolve their issues effectively and efficiently. I am adept at handling difficult situations with tact and diplomacy, and I thrive in fast-paced, high pressure environments.


Moreover, I possess a keen eye for detail and have a solid understanding of regulations and compliance. I am committed to maintaining professional relationships and safe and secure environment in workplace.



Overview

16
16
years of professional experience

Work History

Customer Relations Executive

The Star Casino
10.2014 - 07.2023
  • www.star.com.au
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Supervisor

Golden Flower (2 Star Michelin Restaurant) Wynn Macau Resort & Casino Hotel
10.2011 - 12.2013


  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained restaurant facilities to manage costs;Coordinated Work Schedule

Team Leader

Jimmy's Kitchen of Epicurean Group Shanghai
03.2011 - 10.2011


  • Pre-opening management at Jimmy's Kitchen
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Lead attendants and prepare opening precisely before operation time
  • Special Event Planning

Manager Trainee

Fatburger (Beijing) Limited Company
07.2010 - 03.2011
  • Www.fatburger.com
  • Daily Paper Work(costing, daily sales report,duty)
  • Work Schedule
  • Restaurant Operation
  • Catering Planning

Sales Executive

Angliss (Beijing) Foodservice Limited Company
07.2009 - 06.2010
  • www.angliss.com.hk
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Grand Lisboa Casino Hotel, Joel, Galara
07.2008 - 06.2009
  • ( 3 star Michelin restaurant) -Captain
  • Restaurant operation
  • Daily sales report

Hostess

Grand Lisboa Casino Hotel
12.2007 - 07.2008
  • Knowledgable Meat products,Service Skill,beverage knowledges
  • Reservation Arrangement
  • Assit manager work Special Event planning

Receptionist Assistant

Grand Lisboa Casino Hotel, Alfonso
09.2007 - 12.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.

Receptionist

Grand Lisboa Casino Hotel
02.2007 - 09.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

The Secondary School of NanHua of NanJing

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The Secondary High School of NanHua of NanJing

HeBei University

Skills

  • Computer Skills
  • Word / Excel / Powerpoint
  • Micors POS System
  • Self-Presentation
  • Through working in the hospitality industry for over 7 years, I enjoy working in this field I’ve got knowledge in the operations and the managements of F&B department In F&B Dept/ operation ,training programmers, assist in creating schedules, sorting data I have attended in preparing and serving in different types of conventions, also some outside caterings and fine dinning restaurant experience In addition, I also served some government official I hope I can gain more knowledge, and experience in the coming years and keep on to make myself being perfect
  • Customer Consulting
  • Staff Training
  • Prioritization
  • Customer Relationship Management
  • Call Center Operations
  • Administrative Support

Languages

Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Native or Bilingual
Korean
Elementary

Timeline

Customer Relations Executive

The Star Casino
10.2014 - 07.2023

Supervisor

Golden Flower (2 Star Michelin Restaurant) Wynn Macau Resort & Casino Hotel
10.2011 - 12.2013

Team Leader

Jimmy's Kitchen of Epicurean Group Shanghai
03.2011 - 10.2011

Manager Trainee

Fatburger (Beijing) Limited Company
07.2010 - 03.2011

Sales Executive

Angliss (Beijing) Foodservice Limited Company
07.2009 - 06.2010

Grand Lisboa Casino Hotel, Joel, Galara
07.2008 - 06.2009

Hostess

Grand Lisboa Casino Hotel
12.2007 - 07.2008

Receptionist Assistant

Grand Lisboa Casino Hotel, Alfonso
09.2007 - 12.2007

Receptionist

Grand Lisboa Casino Hotel
02.2007 - 09.2007

The Secondary School of NanHua of NanJing

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The Secondary High School of NanHua of NanJing

HeBei University

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Yuanting Rui