Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yubika Mainali

Strathfield,NSW

Summary

Enthusiastic and dedicated student, passionate about fostering safe, inclusive, and engaging learning environments for young children. Eager to apply developing knowledge of early childhood practices, child development, and positive behaviour guidance in a practical childcare setting. Committed to upholding high standards of care and professional practice, and supporting children’s growth through creativity, patience, and strong communication with families and educators.



Overview

3
3
years of professional experience

Work History

Front Office Supervisor

The William Inglis Hotel - MGallery
12.2024 - Current
  • Handle guest complaints, VIP arrivals, billing issues, and escalations with professionalism and urgency.
  • Train and onboard new front office staff, ensuring a thorough understanding of hotel policies, procedures, and service standards.
  • Conduct shift briefings, delegate tasks, and complete end-of-day reporting to ensure smooth operations during peak periods without compromising service quality.
  • Perform regular performance evaluations, providing constructive feedback and supporting team development and growth.
  • Ensure full compliance with fire safety regulations and emergency procedures.

Guest Service Agent

The William Inglis Hotel - MGallery
03.2022 - 11.2024
  • Delivered five-star check-in and check-out services, consistently exceeding guest expectations.
  • Assisted leadership team with admin duties and roster coordination.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Education

Graduate Diploma Of Education (Early Childhood) -

Crown Institute of Higher Education
Sydney, NSW
07-2026

Bachelor of Business Administration (BBA) -

Macquarie University
Sydney, NSW
11-2024

Skills

  • Adaptability in new environments
  • Reliability and punctuality
  • Strong Verbal & Interpersonal Communication
  • Active listening
  • Time Management & Multitasking
  • Cultural sensitivity and respect for diversity
  • Patience and empathy
  • Teamwork and collaboration
  • Understanding of health, hygiene, and safety practices

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional

Timeline

Front Office Supervisor

The William Inglis Hotel - MGallery
12.2024 - Current

Guest Service Agent

The William Inglis Hotel - MGallery
03.2022 - 11.2024

Graduate Diploma Of Education (Early Childhood) -

Crown Institute of Higher Education

Bachelor of Business Administration (BBA) -

Macquarie University

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Yubika Mainali