Yubin Pang
Summary
Experienced in retail cashiering, waiting tables, and fast-food crew roles. Skilled in customer service, cash handling, order taking, and multitasking. Thrives in fast-paced environments, prioritizing efficiency and customer satisfaction. Strong team player with excellent communication and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew member
McDonald’s
07.2016 - 01.2017
- Contributed to increased sales by upselling menu items and promoting special offers.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Restaurant Waiter
Gold Leaf Eastern Restaurant
11.2022 - 01.2023
- Trained new servers on restaurant policies and procedures.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Retail Cashier
Tobacco Vape Channel
06.2023 - 01.2024
- Managed staffing levels to provide optimal support for cash register operations.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Design - Industrial Design
Monash
Melbourne, VIC11.2023
Graduate Diploma - Early Childhood Education
Swinburne University of Technology
Melbourne, VIC03.2025
Skills
- Good attitude, get along well with guests and colleagues
- Order Processing
- Honest and Dependable
- Point of Sale Software
Personal Information
Gender: Male
Age: 25 years old (30/07/1997)
Visa status: Student 500, Visa expiration time: 25/05/2024
Tax number:
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Certification
- Driver Licensed
Timeline
Retail Cashier
Tobacco Vape Channel
06.2023 - 01.2024
Restaurant Waiter
Gold Leaf Eastern Restaurant
11.2022 - 01.2023
Crew member
McDonald’s
07.2016 - 01.2017
Bachelor of Design - Industrial Design
Monash
Graduate Diploma - Early Childhood Education
Swinburne University of Technology
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