Yuchen Lo
Melbourne,VIC
Summary
I am currently study Master of Applied Finance,and I am looking for part-time/casual employment in retail. I have previous experience in customer services in both the retail and restaurant. Besides, I am highly motivated and eager to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
BiangBiang Noodle
Canberra, ACT
03.2021 - 11.2022
- Explained menu items, describing ingredients and cooking methods upon request.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Bartender
Real Tea (Milk Tea)
Canberra, ACT
01.2021 - 07.2021
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Completed regular bar inventories and daily requisition sheets.
- Provided drink suggestions to customers based on their preferences.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Salesperson
Shin Kong Mituskoshi Department Store
Taiwan, Taipei
11.2020 - 02.2021
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Improved overall customer purchasing experiences to promote steady revenue.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Completed day-to-day duties accurately and efficiently.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Finance - Finance
The Australian National University
Canberra, ACT12-2021
Master of Applied Finance - Applied Finance
The Australian National University
Canberra, ACTSkills
- Service Quality
- Point of Sale (POS) System Operations
- Order Management
- Food Inspection
- Upselling Techniques
- Cash Handling
- Teamwork
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Restaurant Waiter
BiangBiang Noodle
03.2021 - 11.2022
Bartender
Real Tea (Milk Tea)
01.2021 - 07.2021
Salesperson
Shin Kong Mituskoshi Department Store
11.2020 - 02.2021
Bachelor of Finance - Finance
The Australian National University
Master of Applied Finance - Applied Finance
The Australian National University
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