Yucheng Ma
Mulgrave,VIC
Summary
Experienced in client support and service with proven adaptability in high-pressure environments. Strong communication and protocol adherence enhance team collaboration and efficiency. Rapid learning capability fosters proficiency in new techniques, promoting accuracy and reliability.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Senior Waiter
Tong Lok Chinese Restaurant
Ashburton, VIC
2023.11 - Current
- Delivered excellent customer service to elevate dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on restaurant procedures and best practices.
- Resolved guest inquiries and complaints to enhance satisfaction.
- Processed payments and managed cash transactions with accuracy.
- Recommended menu items tailored to guest preferences and dietary needs.
- Coordinated with team members to optimize service efficiency during peak hours.
- Maintained cleanliness and organized table settings in dining areas.
Laboratory Intern
Sharp and Howells
Croydon South, VIC
2025.08 - 2025.10
- Performed experiments to support key research initiatives within the laboratory.
- Analyzed samples employing various techniques including spectrophotometry and titrations.
- Maintained strict adherence to safety protocols during all laboratory activities.
- Calibrated and maintained laboratory instruments ensuring optimal functionality.
- Contributed significant findings to team efforts on specific legal case investigations.
- Executed sample analyses using gas chromatography, SEM-EDS, and FTIR methodologies.
- Oversaw inventory management of chemicals and laboratory supplies effectively.
- Operated advanced computer-controlled instruments facilitating accurate testing.
Sushi Artisan
Sushi Sushi
Carnegie, VIC
2024.09 - 2024.11
- Maintained organized and clean workstations to guarantee food safety compliance.
- Collaborated with team members to produce daily sushi of superior quality.
- Engaged patrons on menu options, providing outstanding customer service.
- Monitored inventory to ensure sufficient supplies during peak hours.
- Upheld exceptional customer service standards throughout high-volume operations.
- Performed duties like cleaning tables and sweeping floors efficiently.
- Stocked necessary supplies at workstations, including cutting boards and knives.
- Handled cash management tasks, ensuring accurate counting at shift conclusion.
Kitchen Hand
Pizza Nova
Rowville, VIC
2022.03 - 2022.12
- Ensured kitchen and dining areas met health standards through regular cleanliness maintenance.
- Organized stock and inventory, maintaining readily available supplies for operations.
- Assisted chefs and cooks in food preparation, including washing vegetables and cutting meats.
- Operated kitchen equipment safely, adhering to established operational guidelines.
- Collaborated with team members to facilitate efficient kitchen operations.
- Communicated daily task assignments effectively among co-workers.
- Provided customer service by addressing inquiries and ensuring satisfaction when needed.
Sales Associate
Target
Knox City, VIC
2021.10 - 2022.01
- Facilitated product location for customers while providing answers to inquiries.
- Ensured sales floor remained clean and organized to promote an inviting atmosphere.
- Restocked shelves with both merchandise and promotional items for effective inventory management.
- Worked alongside team members to collectively enhance customer experience and meet sales goals.
Education
High School Diploma -
Wheelers Hill Secondary College
Wheelers Hill, VIC2023-11
Bachelor of Science - Chemistry, Biochemistry, Pharmacology
Monash Universtiy
Clayton, VIC2026-11
Skills
- Client support and service
- Transaction processing
- Training and staff development
- Data analysis capabilities
- Inventory oversight
- Adherence to safety protocols
- Instrumentation operation expertise
- Communication effectiveness
- Menu advising
- Bilingual proficiency
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Certification
Covid Safe certificate in food handling
References
References available upon request.
Timeline
Laboratory Intern
Sharp and Howells
2025.08 - 2025.10
Sushi Artisan
Sushi Sushi
2024.09 - 2024.11
Senior Waiter
Tong Lok Chinese Restaurant
2023.11 - Current
Kitchen Hand
Pizza Nova
2022.03 - 2022.12
Sales Associate
Target
2021.10 - 2022.01
High School Diploma -
Wheelers Hill Secondary College
Bachelor of Science - Chemistry, Biochemistry, Pharmacology
Monash Universtiy