Yuchen Teddy Zhou
3 Haddington St, Valley View SA
Summary
Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
05.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received deliveries of vitamin shipments, verifying contents against invoices while adhering to proper storage protocols.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for vitamin safety.
- Assisted pharmacist by translating for mandarin speaking customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced customer satisfaction by providing efficient and accurate knowledge of vitamin.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Verified order information against computer database.
- Greeted customers at counter and provided excellent customer service.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Managed WeChat platform everyday for posting advertisements and promoting sales and responding to customers' order requirements.
- Answered questions regarding vitamin instructions and usage.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Re-stocked shelves with vitamin products.
- Assisted customers in selecting health care products.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Contributed to increased sales by offering expert advice on vitamin products.
Project coordinator
SEM Windows
11.2022 - 05.2023
- Overseeing and directing all commercial projects from start to completion
- Reviewing the projects in-depth to schedule deliverables and estimate costs when necessary
- Liaising with builders and communicate with office in a timely and cost-effective manner
- Overseeing all onsite and offsite constructions to monitor compliance with building and safety regulations
- Coordinate with construction workers and subcontractors onsite and offsite
- Review the work progress on daily basis
- Ensure quality of works and develop and provide relevant reports
- Plan ahead to prevent problems and resolve any emerging ones
- Ensure all project information is appropriately documented
- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of all projects
- Build good relationships with clients
- Ensure projects finished on time according to the construction program
- Monthly reporting to management.
Sales Assistant
Liberty shoes
05.2022 - 11.2022
- Assisting with the manager to ensure a fully stocked store
- Responsible for the day to day running of the store, including sales, inventory movements, stock managements, in-store visual merchandising and promotions, etc
- Assisting to build official social media platform for attracting new and potential customers
- Assisting customers with fashion & styling advice
- Interacting with customers in online chat portals
- Handling incoming calls from customers as well as making outbound calls to customers
- Responding to questions about the company, their products, or services
- Processing orders, invoices, payments, claims, credits and returns
- Updating and maintaining records of customer interactions.
Sales Assistant
ECARE CAREERS
06.2021 - 08.2021
- Help to maintain organized filing systems for digital records
- Screened or answered email messages to support consistent and timely communication
- Use Microsoft Office to draft documents, develop spreadsheets, and build presentations
- Answer incoming phone calls and directed to appropriate personnel
- Generate reports to inform management of performance and sales data
- Acknowledge and address client complaints and escalated critical concerns to management
- Research and acquire product knowledge expertise in assigned product categories
- Assess hidden and express customer needs to make targeted product recommendations
- Interact professionally with customers, informing individuals of sales promotions and driving product interest
- Engage customers and build connections to drive long-term sales.
Multimedia Specialist
David Management Group
12.2019 - 07.2021
- Looking to work within creatively adjacent industries, and to pursue development in client and project management
- An integrated hot pot company, developing online food delivery and expanding online ordering business during lockdown time
- Responsibilities: Developing and using skills and expertise in appropriate design packages such as Photoshop, In Design and After Effects
- Creating multimedia designs of official online ordering website in liaison with supervisor
- Keeping up-to-date with technological and software developments
- Testing official WeChat online ordering program for errors and making amendments
- Meeting and liaising with supervisor to discuss briefs, requirements and project progress.
WRITER, FREELANCER
Australia China Business Circle
05.2019 - 12.2019
- An integrated media Communications company, developed to strengthen Chinese and Australian investment partnerships
- Responsibilities: Writing and coordinating the development of content pieces across six major channels - print magazine, website, WeChat, events, customer newsletter and LinkedIn
- Researching various Australian retail brands to introduce to readers across the skincare, clothing and jewellery industries
- Communicating and interviewing different parties of interest for the development of engaging content
- Developing monthly readership focus topics with organization's chief editor.
New Media Editor
Aust - China Group
04.2019 - 05.2019
- A diversified conglomerate with businesses in travel, property development, and financial service
- Youth Club is a community driven initiative to promote relationships between younger members of the group
- Responsibilities: Researched and developed articles focusing on difference in cultural practices and lifestyles between China and Australia for target market group
- Managed club WeChat account and its post schedules
- In Addition, used WeChat as a platform for customer service and client enquiries
- Coordinated and developed events and activities for target Audience to engage clients and build stronger brand associations.
Education
Master of Multimedia and Design -
Monash University
Melbourne, VIC12.2018
International Exchange Program -
Washburn University
Kansas, USA07.2016
Bachelor of Economics -
Xihua University
07.2016
Skills
- Microsoft Office (Word, Excel)
- Adobe Creative Suite
- Project Management
- Effective Time Management
- Strong Teamwork Skills
- Strong Communication Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Team Coordination
- Flexible and Adaptable
- Documentation Management
- Customer Service
- Customer Management
- Sales and Marketing
Accomplishments
- Trained over 80 students in yoga techniques.
- Obtained yoga instruction senior level certificate.
Languages
English
Chinese Mandarin
References
Helen Huang, General Manager, (613) 9663 6200, Aust China Group
Mark, boss, 61 401 660 627, Chemist Warehouse Noble Park
Hobbies and Interests
Yoga Teaching
Timeline
Pharmacy Assistant
Chemist Warehouse
05.2023 - Current
Project coordinator
SEM Windows
11.2022 - 05.2023
Sales Assistant
Liberty shoes
05.2022 - 11.2022
Sales Assistant
ECARE CAREERS
06.2021 - 08.2021
Multimedia Specialist
David Management Group
12.2019 - 07.2021
WRITER, FREELANCER
Australia China Business Circle
05.2019 - 12.2019
New Media Editor
Aust - China Group
04.2019 - 05.2019
Master of Multimedia and Design -
Monash University
International Exchange Program -
Washburn University
Bachelor of Economics -
Xihua University
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