Summary
Overview
Work History
Education
Skills
Projects
Volunteer Experience
Timeline
CustomerServiceRepresentative

Yue Du

Melbourne

Summary

An enthusiastic bilingual writer who has travelled to more than 20 countries and is currently moving to Australia, looking for jobs in customer service and education. Global working and volunteering experience. Can-do attitude.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Dun Direct Atf WA Fuel Brokers
05.2023 - 09.2023
  • Provided a positive customer experience to 200-250 customers daily with warm, courteous, and efficient service.
  • Resolved customer complaints professionally and handled difficult situations with patience and excellent communication skills.
  • Collaborated with kitchen staff to make, pack and process short-order food during busy periods and kept the station clean, organized, and free of hazards.
  • Performed routine maintenance tasks on fuel pumps and other equipment, monitored fuel levels and ensured tanks were adequately stocked.
  • Checked, organised and restocked shelves, fridges and backrooms every shift to maintain a well-stocked store environment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.


Seafood Retailer

Fishi Business
02.2023 - 05.2023
  • Completed customer service, food hygiene monitoring, cashiering, and restocking training.
  • Quickly adapted to a fast-paced and unpredictable working environment.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Collaborated with cross-functional teams for seamless project execution and goal achievement.

English Tutor

Ruitu English School
01.2021 - 04.2021
  • Selected elementary English literature books, for example, Numbers the Stars by Lois Lowrys and Animal Farm by George Orwell, created fun, easy methods to guide young learners whose native language is Cantonese or Mandarin to a new language through storyreading and telling.
  • Developed personalised tutoring sessions based on student needs, leading to improved academic performance.
  • Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.


Tax Accounting Intern

KPMG
06.2016 - 08.2016
  • Assisted senior accountants with audits, ensuring compliance with federal and state regulations.
  • Collaborated with team members on projects, improving overall productivity and teamwork within the department.
  • Prepared financial statements, assisting clients in understanding their financial position and making informed decisions.

Summer IELTS Teacher

Global English
05.2015 - 09.2015
  • Improved student writing skills through targeted exercises and one-on-one guidance.
  • Strengthened students'' listening abilities through focused practice sessions and authentic audio materials.
  • Supported individual learners in achieving their desired IELTS scores by developing customized study plans based on strengths and weaknesses analysis.

Education

Master of Arts - Creative Writing

Bath Spa University
Bath, UK
10.2020

Bachelor of Arts - Accounting And Finance

Plymouth University
Plymouth, UK
08.2017

Skills

  • Critical thinking
  • Strong research skills
  • Writing, editing, and proofreading in English and Mandarin
  • Creative thinking
  • Teamworking skills
  • Adaptability

Projects

Apr 2021 - Feb 2023

Rotten Mountain

  • Rotten Mountain is contemporary fiction with a wisp of magical realism. The novel follows five people whose lives were affected by the two Malaysian airline tragedies in 2014. Its 145k words explore themes of love, loss, friendship, marriage, parent-child relationships, cultural and racial differences and more.
  • The manuscript has been shortlisted for the Janklow & Nesbit Bath Spa Prize 2022 and was requested by Madeleine Milburn Literary Agency, London.


Sep 2023- Current

The Last Wishlist

  • The Last Wishlist is a semi-autobiographical novel that tells the story of a young woman’s serendipitous journey to Australia. The author seeks to illustrate not only the subtle differences between Anglosphere societies, for example, the UK and Australia, from an external perspective, but most importantly, the notion of home and the protagonist’s evolving sense of belonging when exposed to three or even more cultures and ideologies.

Volunteer Experience

Alpha Academy - Volunteer Fencing Coach
Karachi & Lahore, Pakistan  

10/2017 – 11/2017, 02/2018 & 05/2018

  • Worked with Pakistan Olympic Association and Pakistan Fencing Association, to introduce the sport of fencing into local primary schools.


Pilgram Primary School - School Volunteer
Plymouth, UK  •  01/2016 - 04/2016

  • Helped overseas ESL students adapt to a local primary school in Plymouth to the best of their abilities.


Timeline

Customer Service Representative

Dun Direct Atf WA Fuel Brokers
05.2023 - 09.2023

Seafood Retailer

Fishi Business
02.2023 - 05.2023

English Tutor

Ruitu English School
01.2021 - 04.2021

Tax Accounting Intern

KPMG
06.2016 - 08.2016

Summer IELTS Teacher

Global English
05.2015 - 09.2015

Master of Arts - Creative Writing

Bath Spa University

Bachelor of Arts - Accounting And Finance

Plymouth University
Yue Du