Yue Xu(Lainka)
Summary
I have great experience in dealing with customers, strong communication skills, and the ability to promptly understand customer’s needs, providing accurate advice and solutions, excelling in building good trust relationships with clients. I approach work with a positive attitude, enthusiasm, and the capacity to analyze and solve problems rapidly, with foresight in planning and strategizing.
Overview
7
7
years of professional experience
Work History
Sales
Y&Y Children's Clothing Studio
01.2022 - 12.2023
- Conducted weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Increased membership sales by implementing effective sales strategies and building good relationship with clients
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conduct inventory analysis and formulate ordering plans monthly.
- Proactively handle customer complaints and after-sales service to enhance customer satisfaction.
Retail Cashier
Zap Variety
06.2017 - 11.2019
- Helped customers complete purchases, locate items.
- Provided excellent service through active listening skills, addressing customers' needs effectively .
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
Education
M.D. - Professional Accounting
University of Technology Sydney
Sydney, NSW11.2016
BBA - Finance
Macquarie University
Sydney, NSW11.2014
Skills
- Relationship Building
- Positive and upbeat
- Analytical problem solver
- Customer Relationship Management
- Customer satisfaction measurement
- Excellent Communication
- Handling Customer Complaints
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Sales
Y&Y Children's Clothing Studio
01.2022 - 12.2023
Retail Cashier
Zap Variety
06.2017 - 11.2019
M.D. - Professional Accounting
University of Technology Sydney
BBA - Finance
Macquarie University
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