Yue Zhang
Runcorn,Queensland
Summary
Accomplished Executive Assistant and Technical Support Engineer, excelling in streamlining operations and enhancing team efficiency by over 30% at Waldorf Astoria. Expert in Office Management and Interpersonal Communication, adept at resolving complex technical issues, ensuring high levels of customer satisfaction. Proven track record in implementing process improvements and managing sensitive information with utmost discretion.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Waldorf Astoria Xiamen
12.2020 - 02.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Technical Support Engineer
Nanjing Panda Handar Technology Co., Ltd.
08.2015 - 02.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Master of Science - Cyber Security
Queensland University of Technology
Brisbane, QLD12.2025
MBA - Hospitality Administration And Management
University of Queensland
Brisbane, QLD11.2020
Bachelor of Science - Information Project
Nanjing University of Aeronautics And Astronautics
Nanjing,China06.2015
Skills
- Executive Support
- Interpersonal Communication
- Advanced MS Office Suite
- Business Writing
- Office Management
- Strong Problem Solver
Timeline
Executive Assistant
Waldorf Astoria Xiamen
12.2020 - 02.2022
Technical Support Engineer
Nanjing Panda Handar Technology Co., Ltd.
08.2015 - 02.2017
Master of Science - Cyber Security
Queensland University of Technology
MBA - Hospitality Administration And Management
University of Queensland
Bachelor of Science - Information Project
Nanjing University of Aeronautics And Astronautics
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