Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

YAFEI ZHANG

Adelaide,SA

Summary

I am a diligent and enthusiastic professional seeking the role of Support Worker at All Areas Care and Support. With strong organizational and problem-solving skills, coupled with excellent time management, I am well-equipped to contribute effectively to your team. My experience includes providing personalised care and support to clients from diverse backgrounds, demonstrating my ability to collaborate within a team of professionals. I am ready to bring my passion for making a positive impact to help NDIS participants achieve their goals and enhance their quality of life.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Assistant

Resthaven Paradise & Eastern Community Services
05.2023 - Current
  • Liaise with clients, their families and carers in providing assistance to clients
  • Maintain client and program data systems and ensure they are accurate and up to date
  • Liaise with Coordinators with regard to staff rostering, timesheet calculation and communicating with staff involved in providing direct client services
  • Display an understanding of and ensure equitable access and culturally sensitive service delivery to people of all cultural backgrounds
  • Assist in the review of the programs by participating in discussions and providing information in regard to outcomes for clients
  • Coordinated and communicated with external stakeholders to support program objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Attend and participate in the Resthaven in-service education and training programs and other training as required

Home Support Worker

Resthaven Marion Cmmunity Respite Services
04.2022 - 05.2023
  • Observe and report clients' personal, social, emotional and healthcare needs to my coordinators, demonstrating my ability to identify and communicate individual needs in a community service context.
  • Collaborate with clients and their families under the supervision of my supervisor to support the implementation of personalized care plans.
  • Support and work closely with a team of home support staffs, demonstrating the ability to cooperate and contribute effectively to a team environment within the Community Services program.
  • Provide culturally sensitive care and support to clients from diverse backgrounds, including non-English speaking backgrounds, ensuring equitable access to services for all.
  • Implement and adhere to policies, procedures, and practices in line with relevant legislation, Home Care Standards, and other guidelines, demonstrating a commitment to providing high-quality, client-centered care.
  • Promote and maintain a safe work environment by adhering to workplace health and safety policies and procedures, identifying potential hazards, and participating in mandatory training sessions.

Volunteer

Brighton Aged Care
09.2019 - 12.2019
  • Worked with Lifestyle department, actively and effectively engaged with the elderly people, especially people with dementia
  • Provided an individual counseling service to residents for problems, such as loss and grief, relationship concerns
  • Facilitated different activities, such as CBT, hand therapy, card games, and looked after participants in activities

Lifestyle Assistant

Southern Cross Care （Residential Care)
02.2019 - 08.2019
  • Developed one-to-one intervention and consultation. Assessed, planned and evaluated clients’ emotional health, mental health and wellbeing and worked towards enhancing their quality of life
  • Arranged CST program (Cognitive Thinking Therapy) and other different daily therapies and activities and analyzed data to identify opportunities for improvement.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Connected clients with available resources to improve plan success.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Prepared variety of different written communications, reports and documents.
  • Maintained entire organization's schedule and organized events.

Volunteer Home Visitor Scheme

ST Elizabeth Of Hungary Anglican Church
06.2018 - 12.2018
  • Established and maintained friendly relationships with the clients by visiting them once a week
  • Worked and behaved respectfully and inclusively with them
  • Used critical thinking to break down problems, evaluated solutions and made decisions.
  • Contributed to volunteer meetings, sharing progress reports and providing suggestions on potential improvements.

Community Facilitator

Agora, Flinders University
02.2018 - 06.2018
  • Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating environment for international students.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Empowered students through counseling and skill-building exercises.
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Helped students develop organizational, time management and study skills.

Education

Master of Social Work -

Flinders University
Sturt Rd, Bedford Park SA 5042
07.2019

Master of Education -

The Queensland Univeristy of Technology
2 George St, Brisbane City QLD 4000
07.2015

Skills

  • Program coordination in community care settings
  • Knowledge of Aged Care Standards
  • Excellent communication skills
  • On-call and out-of-hours work
  • Ability to build rapport and demonstrate empathy
  • Strong community links, networks, and interaction
  • Experience working in people’s homes and the community
  • Excellent interpersonal and communication skills
  • A positive approach to the rights of people with disabilities and an understanding of the NDIS

Certification

  • Master of Social Work
  • First Aid Certificate
  • Skill assessment certified by ACWA Community
  • National Criminal History Record Check (needs to renew)
  • Driving license with Vehicle


Referees

Name: Eli Ulbrich;

Current Job Position: Manager Community Respite Services

Mobile: mobile number is available upon request;

Email: Eil Ulbrich@resthaven.asn.au



Name: Sharon Cocks;

Current Job Position: Assistant Manager at Resthaven

Mobile: mobile number is available upon request;

Email: Sharon Cocks@resthaven.asn.au


Timeline

Program Assistant

Resthaven Paradise & Eastern Community Services
05.2023 - Current

Home Support Worker

Resthaven Marion Cmmunity Respite Services
04.2022 - 05.2023

Volunteer

Brighton Aged Care
09.2019 - 12.2019

Lifestyle Assistant

Southern Cross Care （Residential Care)
02.2019 - 08.2019

Volunteer Home Visitor Scheme

ST Elizabeth Of Hungary Anglican Church
06.2018 - 12.2018

Community Facilitator

Agora, Flinders University
02.2018 - 06.2018

Master of Social Work -

Flinders University

Master of Education -

The Queensland Univeristy of Technology

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